Customer Success Specialist

Hire Hangar Global; Manila; Remoto; PHP 3.822.000 - 5.732.000; Tempo pieno

Descrizione del lavoro

Hire Hangar Global is seeking a Customer Success Specialist to lead client relationships from onboarding through renewal in a remote, full-time capacity aligned to US Eastern Time hours. You’ll be the main point of contact, guiding clients through all processes, building structured kickoff calls, timelines, and auto workflows with Zapier or Make to keep projects on track.

This role will shape the customer success function at a fast-growing studio, interfacing with content, tech, and strategy to

Competenze

• Experience managing client relationships.
• Hands-on automation tools with Zapier or Make.
• Strong communication and Zoom call leadership.
• CRM systems workflow management.
• Calm, proactive, and highly organized.
• Familiarity with B2B environment is a bonus.

Mansioni

• Onboard new clients with structured kickoff calls and milestone planning
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience

Conoscenze

Client relationships

Automation tools

Communication skills

CRM systems

Organized

B2B familiarity

Strumenti

Zapier

Make

Descrizione del lavoro

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Customer Success Specialist
Full-Time · Remote (U.S. Eastern Time Hours)

About the Role

In this role, you’ll lead client relationships from onboarding through renewal.

You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

What You’ll Do

• Onboard new clients with structured kickoff calls and milestone planning

• Manage timelines and automate task flows using tools like Zapier or Make

• Communicate clearly and proactively with clients and internal teams

• Troubleshoot issues quickly and keep delivery running smoothly

• Support renewals by consistently delivering a strong client experience

What You Bring

• Experience managing client relationships

• Hands-on experience with automation tools (Zapier or Make is a must)

• Strong communication skills and confidence leading calls over Zoom

• Comfortable managing timelines, workflows, and CRM systems

• Calm, proactive, and highly organized

• Bonus: familiarity with B2B environment

Why This Role Is Unique

• You’ll shape the customer success function at a high-growth studio

• You’ll work at the intersection of content, tech, and strategy

• You’ll help turn creative ideas into scalable systems that clients love

We connect top talent with vetted employers, competitive pay, and real growth opportunities.