Remote Client Success & Growth Manager

Sourcefit Philippines, Inc.; Quezon City; Remote; PHP 600,000 - 900,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a proactive Client Success Manager to nurture relationships with existing clients and ensure they continue to see value from our products.

You will drive retention, identify opportunities for account growth, and coordinate with internal teams to resolve issues. In this remote role, you will work with a global client base, monitor product usage, collect feedback (NPS/CSAT) and help shape strategies to improve engagement and referrals.

Qualifications

• Experience in Client Success or Account Management in a B2B environment.
• Ability to manage and grow relationships with existing clients.
• Familiarity with measuring client satisfaction (NPS/CSAT) is a plus.

Responsibilities

• Manage and maintain strong relationships with existing clients throughout the lifecycle.
• Drive client retention and identify opportunities for account growth and referrals.
• Monitor product usage and client feedback to inform engagement strategies.
• Coordinate with internal teams to resolve client issues and ensure timely follow-up.
• Maintain accurate records of client interactions and account activity.
• Communicate insights and trends to stakeholders to improve retention and revenue.

Skills

Client relationship management

Account expansion

English communication

Remote collaboration

Job description

Sourcefit Philippines, Inc. is seeking a proactive Client Success Manager to nurture relationships with existing clients and ensure they continue to see value from our products.

You will drive retention, identify opportunities for account growth, and coordinate with internal teams to resolve issues. In this remote role, you will work with a global client base, monitor product usage, collect feedback (NPS/CSAT) and help shape strategies to improve engagement and referrals.