Remote Customer Success Manager — Grow Strategic Accounts

Cloudstaff Philippines Inc.; Makati; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Flexible leave credits

Career advancement

PC/Laptop provided

Fiber internet connection

Mental wellness program

Referral incentives

Employee Share Units

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Success Manager to partner with labs, manage portfolios, and drive satisfaction. The role focuses on ensuring smooth handoffs from Implementation, conducting regular reviews, and translating client needs into actionable requirements for the development team.

You will handle escalations, balance multiple accounts, and maintain clear communication to build trust and long-term relationships with healthcare/lab clients.

Qualifications

• 3+ years in Customer Success or a similar client-facing role in B2B software.
• Ability to explain technical concepts clearly to non-technical people.
• Comfortable managing multiple accounts with competing priorities.
• Stays calm when customers are upset and avoids over-promising.

Responsibilities

• Serve as primary contact for labs after handoff from Implementation, coordinating with directors and staff.
• Run regular business reviews for major accounts and maintain lighter touch for others.
• Translate lab requests into clear requirements with business analysts for development.
• Own escalations from report to resolution with realistic timelines.

Skills

Customer Success

Account management

Multi-account handling

Communication

Calm demeanor

Expectation setting

Job description

Cloudstaff Philippines Inc. is seeking a Customer Success Manager to partner with labs, manage portfolios, and drive satisfaction. The role focuses on ensuring smooth handoffs from Implementation, conducting regular reviews, and translating client needs into actionable requirements for the development team.

You will handle escalations, balance multiple accounts, and maintain clear communication to build trust and long-term relationships with healthcare/lab clients.