Remote Client Strategy & Growth Manager

GapMaps Pty Ltd; Manila; Remote; PHP 1,200,000 - 2,100,000; Full time

Job summary

GapMaps is seeking a Customer Strategy Manager for the Philippines (Remote) to manage strategic client relationships and deliver data-driven advisory to help clients optimize location decisions.

You will lead a diverse portfolio across industries, drive contract renewals, identify expansion opportunities, and collaborate with internal teams to ensure exceptional service delivery and measurable ROI for clients using GapMaps Live.

Qualifications

• 5+ years in network strategy, consulting, market research, commercial analytics, customer success or account management.
• Bachelor’s or Master’s degree in Commerce, Business, Geographic Information Systems (GIS) or a related field.
• Advanced Excel and data modelling skills.
• Strong analytical, mathematical, and critical thinking skills.
• Clear communication with strong presentation and report-writing skills.
• Proactive mindset with a passion for solving complex problems and delivering client value.
• Experience with Python is desired, but not required.

Responsibilities

• Manage a diverse portfolio of clients across industries and markets.
• Ensure existing clients’ needs are met and elevate issues as appropriate.
• Communicate client needs to key stakeholders to improve the client experience.
• Maintain accurate client records and activity logs in CRM/system.
• Proactively manage contract renewals by demonstrating ROI and building long-term relationships.
• Identify opportunities for account expansion through upselling and broader adoption of solutions.
• Advise clients using the latest data and insights on strategic and commercial decision making.
• Create and deliver market and network planning strategies and support clients to achieve objectives using GapMaps Live.
• Onboard new clients, ensuring correct setup and platform understanding.
• Support clients in using platform features with guidance and training.
• Act as a point of contact for client queries via portals, email, or video calls.

Skills

Relationship management

Data analysis

Communication

Presentation skills

Problem solving

Education

Commerce degree

GIS knowledge

Tools

Excel

Python

Job description

GapMaps is seeking a Customer Strategy Manager for the Philippines (Remote) to manage strategic client relationships and deliver data-driven advisory to help clients optimize location decisions.

You will lead a diverse portfolio across industries, drive contract renewals, identify expansion opportunities, and collaborate with internal teams to ensure exceptional service delivery and measurable ROI for clients using GapMaps Live.