Remote Client & People Success Leader

Wadic; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Wadic is seeking a Client & People Success Lead to manage end-to-end billing and invoicing for client accounts, while driving business development through proposals. The role also covers light HR duties such as payroll administration and internal communications, requiring strong organization and commercial acumen.

Based remotely with CET/MST time coordination, you will own billing schedules, respond to client inquiries, draft and manage contracts, and coordinate documentation in Confluence and

Qualifications

• Bachelor's degree in Business Administration, Finance, Communications, HR, or a related field.
• MBA or Masters in Finance or accounting will be a plus
• OR equivalent professional experience (3–5 years in client operations or account management)
• 3–5 years in client success, account management, client operations, or a combination of these roles.
• Proven experience managing client billing, invoicing, and financial correspondence
• Experience drafting and managing client service contracts and agreements
• Experience coordinating contract reviews, negotiations, and execution via DocuSign or similar platforms
• Hands-on working knowledge of Confluence and Jira (essential)
• Experience coordinating projects, managing timelines, and working in a PMO or Agile environment
• Exposure to HR operations (payroll, onboarding, contracts) is a plus

Responsibilities

• Own the end-to-end billing cycle for all client accounts — generating, reviewing, and dispatching invoices accurately and on time
• Set up billing schedules and payment terms for new and existing clients in coordination with finance
• Track outstanding payments, send payment reminders, and follow up on overdue accounts professionally
• Reconcile billing records with finance and resolve any discrepancies or disputes in a timely manner
• Maintain organized, audit-ready records of all invoices, receipts, and financial correspondence
• Prepare monthly and quarterly billing reports for leadership review
• Serve as the primary point of email contact for assigned client accounts — managing inboxes, responding promptly, and escalating where necessary
• Draft and send professional client-facing emails covering project updates, billing notifications, contract renewals, and general correspondence
• Ensure all client communications are logged, tracked, and followed up on within defined SLAs
• Proactively notify clients of any changes, delays, or important updates affecting their accounts
• Draft, customize, and manage all client service contracts including Development
• Contracts, Hosting Agreements, Maintenance Contracts, and Service Level Agreements (SLAs)
• Tailor contracts to reflect specific services provided development, hosting, maintenance, support with clear scope, deliverables, timelines, and pricing
• Coordinate with clients to discuss contract terms, address questions, and incorporate requested changes and modifications
• Collaborate with leadership, legal, and finance teams to ensure contracts are legally compliant, commercially sound, and aligned with company policy
• Incorporate billing details, payment terms, invoicing schedules, and pricing structures into all service contracts
• Send contracts to clients via DocuSign, email, or other agreed-upon mediums; track signature status and follow up for timely execution
• Maintain a centralized, organized repository of all signed and active client contracts with version control
• Support contract renewals and amendments; communicate changes to all relevant stakeholders
• Ensure all contracts are aligned with company service capabilities and financial terms
• Create, update, and maintain project and operational documentation on Confluence — including SOPs, meeting notes, onboarding guides, and client briefs
• Log, assign, and track tasks and issues on Jira; ensure tickets are up to date and reflect accurate project status
• Coordinate with the internal PMO team to ensure documentation reflects current project realities
• Develop and maintain a well-organized documentation structure on Confluence for easy team access
• Support project kick-offs and handovers by preparing and uploading all relevant documentation
• Serve as the communications coordinator for the internal PMO team drafting and sending announcements, updates, and reminders
• Prepare and circulate official holiday notifications, office closures, and scheduling advisories to the PMO team and relevant stakeholders in a timely manner
• Maintain an internal communications calendar to ensure no key dates, deadlines, or announcements are missed
• Coordinate cross-team scheduling around holidays and leave periods to minimize project disruption
• Prepare and update monthly salary sheets and upload finalized data onto the payroll platform for timely salary disbursement
• Generate and issue monthly salary slips to all employees accurately and confidentially
• Coordinate and facilitate employee onboarding orientation sessions for new hires
• Plan and host periodic HR webinars covering company policies, compliance, and employee wellness topics
• Draft employment contracts, and other HR-related documentation on confluence as needed
• Maintain employee records and HR files in compliance with data privacy standards

Skills

Billing & invoicing

Client communications

Contract management

Documentation & PMO coordination

HR/payroll coordination

Education

Bachelor's degree in Business Administration, Finance, Communications, HR, or related field

MBA or Masters in Finance or accounting

3–5 years in client operations or account management

Tools

Confluence

Jira

DocuSign

MS Office / Google Workspace

Job description

Wadic is seeking a Client & People Success Lead to manage end-to-end billing and invoicing for client accounts, while driving business development through proposals. The role also covers light HR duties such as payroll administration and internal communications, requiring strong organization and commercial acumen.

Based remotely with CET/MST time coordination, you will own billing schedules, respond to client inquiries, draft and manage contracts, and coordinate documentation in Confluence and