Remote People & Client Success Leader

WADIC; Manila; On-site; PHP 3,701,418 - 5,552,127; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Job summary

Wadic is seeking a dynamic People & Client Success Lead to oversee employee engagement, HR operations, and client relationship management. This role bridges internal people management and external client success, ensuring a productive work environment and outstanding customer experiences.

The ideal candidate will have strong leadership, communication, and problem-solving skills, with experience in HR practices, account management, and client retention strategies.

Qualifications

• Bachelor’s degree in HR, Business Administration, Management, or related field.
• 3+ years in HR, people operations, client success, or account management.
• Strong knowledge of HR practices and employee engagement strategies.
• Experience managing client accounts and maintaining long-term relationships.
• Excellent verbal and written communication skills.

Responsibilities

• Lead recruitment, onboarding, and offboarding processes.
• Develop and implement employee engagement initiatives to improve morale and retention.
• Manage employee relations, conflict resolution, and performance improvement plans.
• Maintain HR policies, employee records, and compliance with labor laws.
• Coordinate training and development programs for team growth.
• Monitor attendance, leaves, and overall workforce productivity.
• Foster a positive workplace culture aligned with company values.
• Serve as the primary point of contact for key clients.
• Build strong relationships with clients to understand their goals and expectations.
• Ensure successful onboarding and implementation of services for new clients.
• Proactively address client concerns and provide timely resolutions.
• Track client satisfaction, retention, and renewal metrics.
• Conduct regular check-ins, QBRs, and feedback sessions.
• Collaborate with internal teams to ensure timely delivery of services and solutions.
• Develop strategies to improve employee satisfaction and client retention.
• Analyze KPIs related to team performance and client success.
• Prepare reports on employee engagement, turnover, and client satisfaction.
• Work cross-functionally with sales, operations, and management teams.
• Identify process improvement opportunities to enhance efficiency.

Skills

Recruitment

Onboarding

Employee engagement

Client success

Communication

Relationship management

Leadership

Problem solving

HR practices

Policy knowledge

Education

Bachelor’s degree in HR / Business / Management

Tools

CRM

HRMS

Project management tools

Job description

Wadic is seeking a dynamic People & Client Success Lead to oversee employee engagement, HR operations, and client relationship management. This role bridges internal people management and external client success, ensuring a productive work environment and outstanding customer experiences.

The ideal candidate will have strong leadership, communication, and problem-solving skills, with experience in HR practices, account management, and client retention strategies.