Remote Client Operations Associate Account Manager

Cardinal Education; Metro Manila; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Career development

Mentorship

Team collaboration

Job summary

Cardinal Education, a premier educational consulting firm based in the San Francisco Bay Area, seeks an Associate Account Manager to own ongoing client relationships and ensure seamless, high-value service. You will collaborate with academic coaches, billing, and cross-functional teams to deliver timely support and address client concerns.

The role emphasizes night shifts aligned with US PST hours, strong organization, and proactive process improvement to boost client outcomes and retention.

Qualifications

• Experience managing ongoing client relationships.
• Excellent written and verbal communication skills.
• Ability to work a night shift aligned with US Pacific Time hours.

Responsibilities

• Serve as the primary contact for families after onboarding and manage ongoing service delivery and communication.
• Conduct regular client check-ins and provide timely, personalized support to maintain satisfaction.
• Track client engagement, maintain records, and suggest improvements for outcomes and retention.
• Coordinate service launches and scheduling with internal teams, maintaining documentation and addressing issues.

Skills

Account management

Client communication

Customer service

Organization

Multitasking

Time management

Tools

Salesforce

Monday.com

Asana

Notion

Google Workspace

CRM/billing systems

Job description

Cardinal Education, a premier educational consulting firm based in the San Francisco Bay Area, seeks an Associate Account Manager to own ongoing client relationships and ensure seamless, high-value service. You will collaborate with academic coaches, billing, and cross-functional teams to deliver timely support and address client concerns.

The role emphasizes night shifts aligned with US PST hours, strong organization, and proactive process improvement to boost client outcomes and retention.