Associate Account Manager

Cardinal Education; Metro Manila; Remote; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Career development

Mentorship

Team collaboration

Job summary

Cardinal Education, a premier educational consulting firm based in the San Francisco Bay Area, seeks an Associate Account Manager to own ongoing client relationships and ensure seamless, high-value service. You will collaborate with academic coaches, billing, and cross-functional teams to deliver timely support and address client concerns.

The role emphasizes night shifts aligned with US PST hours, strong organization, and proactive process improvement to boost client outcomes and retention.

Qualifications

• Experience managing ongoing client relationships.
• Excellent written and verbal communication skills.
• Ability to work a night shift aligned with US Pacific Time hours.

Responsibilities

• Serve as the primary contact for families after onboarding and manage ongoing service delivery and communication.
• Conduct regular client check-ins and provide timely, personalized support to maintain satisfaction.
• Track client engagement, maintain records, and suggest improvements for outcomes and retention.
• Coordinate service launches and scheduling with internal teams, maintaining documentation and addressing issues.

Skills

Account management

Client communication

Customer service

Organization

Multitasking

Time management

Tools

Salesforce

Monday.com

Asana

Notion

Google Workspace

CRM/billing systems

Job description

About Us

Cardinal Education is a premier educational consulting firm based in the San Francisco Bay Area that provides world‑class academic coaching, test preparation, and admissions advising. The Connect Division, the team concerned with client operations, is central to our service delivery model, coordinating logistics, managing relationships, and ensuring that every family experiences the highest level support and impact.

Role Overview

We are seeking an Associate Account Manager to own and manage ongoing relationships with families receiving our educational services. You will serve as the operational and relational hub for each client account, from onboarding through ongoing support, ensuring each family’s experience is seamless, responsive, and high‑value.

You’ll work closely with academic coaches, consultants, billing teams, and cross‑functional leaders to deliver timely service, address concerns, and retain long‑term clients.

Key Responsibilities

• Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication.


• Conduct regular client check‑ins and provide timely, personalized support to maintain high levels of satisfaction and engagement.


• Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention.


• Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing any issues to ensure a smooth client experience.


• Identify opportunities to improve or automate recurring workflows and help implement process improvements across the client operations lifecycle.


• Work closely with Sales and Marketing to align messaging, share client insights, and support continuous improvements to the client experience.

Experience We’re Looking For

• Willing and able to work a dedicated night shift schedule aligned with US Pacific Standard Time (PST) hours.


• This role is best suited to candidates who’ve spent most of their career actively managing accounts, processes, or projects themselves.


• Exceptional written and verbal communication skills.


• Strong organizational skills and attention to detail.


• Empathetic, service‑oriented mindset with a bias toward action and follow‑through.


• Ability to multitask and manage multiple client relationships in a fast‑paced environment.

We’re especially interested in candidates who bring:

• Salesforce experience - a strong plus, and a skill we actively hire for.


• A track record of operations and process improvement, including building or streamlining workflows (not just following them).


• Project management software experience, particularly hands‑on work in Monday.com (building boards/workflows, not just updating tasks), as well as Asana or Notion.


• Comfort working across multiple platforms (Google Workspace, CRM/billing systems, etc.).


• Familiarity with AI tools such as ChatGPT or Claude is a nice‑to‑have, not required.

Benefits

• Competitive salary


• Ongoing compensation reviews and merit‑based increases


• Fully remote work environment with structured team support


• Collaborative, high‑performing team culture with cross‑functional exposure


• Hands‑on mentorship and career development opportunities


• Mission‑driven work that directly impacts students and families


• Company events and virtual team‑building activities


• Opportunities to grow within client operations, education services, and beyond