Remote Chat Support Coordinator & Team Lead

Mashreq Bank; Philippines; Remote; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Competitive salary package

Fully remote work

Opportunities for career growth

Performance-based bonuses

Paid training

Job summary

A customer service consultancy is seeking a Chat Support Coordinator to manage customer interactions via chat. The role emphasizes coordination of chat operations, mentoring agents, and ensuring high service standards. Candidates should have strong communication skills and a Bachelor’s degree. This full-time position offers remote work flexibility. Competitive salary and performance bonuses are included.

Qualifications

• Minimum 2 years of experience in chat support or customer service.
• Prior experience managing or supervising a team is an advantage.
• Experience working in a remote or BPO environment preferred.

Responsibilities

• Supervise and coordinate day-to-day operations of the chat support team.
• Handle complex customer inquiries and escalations through live chat.
• Monitor chat performance metrics to ensure service quality.

Skills

Excellent written and verbal communication skills in English

Strong interpersonal skills

Proficiency in chat support software and CRM tools

Exceptional multitasking and time management abilities

High level of accuracy and attention to detail

Education

Bachelors degree in Business Administration or Communication

Tools

Zendesk

Freshdesk

Intercom

Job description

A customer service consultancy is seeking a Chat Support Coordinator to manage customer interactions via chat. The role emphasizes coordination of chat operations, mentoring agents, and ensuring high service standards. Candidates should have strong communication skills and a Bachelor’s degree. This full-time position offers remote work flexibility. Competitive salary and performance bonuses are included.