Remote Chat & Email Tech Support Specialist

Mashreq Bank; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Work-from-home flexibility

Paid training

Opportunities for career growth

Supportive team environment

Job summary

A prominent financial institution is seeking motivated individuals for their Online Chat & Email Tech Support team. This role offers flexible shifts, full training, and a chance to provide technical support remotely. Whether you have prior experience or not, if you have excellent communication skills and a passion for customer service, this opportunity is perfect for you. Join a supportive team and grow your career in a dynamic environment.

Qualifications

• Strong written communication skills to explain technical concepts.
• Ability to type quickly and accurately.
• Excellent problem-solving and analytical skills.
• Basic computer skills and familiarity with web-based tools.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via chat and email.
• Troubleshoot technical issues and guide customers.
• Escalate unresolved issues to appropriate department.
• Maintain accurate records of customer interactions.
• Stay updated on product knowledge to deliver accurate support.

Skills

Written communication

Problem-solving

Attention to detail

Customer service mindset

Job description

A prominent financial institution is seeking motivated individuals for their Online Chat & Email Tech Support team. This role offers flexible shifts, full training, and a chance to provide technical support remotely. Whether you have prior experience or not, if you have excellent communication skills and a passion for customer service, this opportunity is perfect for you. Join a supportive team and grow your career in a dynamic environment.