Remote Chat Support Agent: Customer Care & Solutions

Mashreq Bank; Philippines; Remote; Full time

Benefits offered by this job

Competitive monthly salary

Work-from-home flexibility

Paid training

Internet allowance

Performance-based incentives

Job summary

A remote support team in the Philippines is seeking a Customer Chat Support Agent for delivering high-quality customer service via chat. Ideal candidates should possess excellent communication skills, a strong focus on customer service, and the ability to multitask in a busy environment. Fresh graduates are encouraged to apply. This role offers flexible shifts and the option for both full-time and part-time positions.

Qualifications

• Fresh graduates and entry-level candidates are welcome to apply.
• Previous experience in customer service or chat support is an advantage.

Responsibilities

• Handle incoming customer inquiries via live chat.
• Provide accurate information about products and services.
• Resolve customer issues efficiently.

Skills

Excellent written English communication skills

Strong customer service orientation

Proficient computer literacy

Fast typing speed (minimum 40 wpm)

Ability to multitask

Self-motivated

Tools

CRM systems

Helpdesk software (e.g., Zendesk, Freshdesk, Intercom)

Job description

A remote support team in the Philippines is seeking a Customer Chat Support Agent for delivering high-quality customer service via chat. Ideal candidates should possess excellent communication skills, a strong focus on customer service, and the ability to multitask in a busy environment. Fresh graduates are encouraged to apply. This role offers flexible shifts and the option for both full-time and part-time positions.