Remote Catering Success & Sales Specialist

Big Ideas Social Media Inc.; Philippines; On-site; PHP 419,638 - 597,666; Full time

Benefits offered by this job

Remote work

Paid sick leave (upon renewal)

Paid vacation leave (upon renewal)

HMO health insurance (upon renewal)

13th month pay (upon renewal)

Job summary

Big Ideas Social Media Inc is seeking a full-time remote Customer Success and Sales Associate for a fast-growing Hawaiian-Asian fusion restaurant brand focused on premium poké. This freelance contract (remote) runs for a 3-month trial period while working from home, with potential renewal if performance warrants.

The role emphasizes monitoring catering platforms, coordinating delivery, proactive communication with GMs, and driving repeat business.

Qualifications

• Bachelor’s degree of any 4-year course.
• 2+ years of proven customer service or voice role experience and in SALES
• F&B /catering /restaurant experience strongly preferred.

Responsibilities

• Monitor catering platforms (ezManage, Olo, ezCater, etc.) to track daily orders and ensure smooth delivery.
• Perform morning check-ins for prior evening orders and afternoon check-ins for current lunch orders.
• Communicate proactively with GMs to confirm order details and resolve on-site issues.
• Respond promptly to emails and phone calls from GMs and customers; own the customer experience until resolved.
• Coordinate logistics with customers and GMs from order placement through delivery (temperature, presentation, special instructions).
• Conduct post-order follow-ups to gather feedback and identify improvement opportunities.
• Use after-service follow-ups to drive repeat business: thank customers, identify upcoming needs, present package recommendations, and schedule future orders or reminders.
• Save all new catering client contact details (including phone numbers) into RingCentral accurately and promptly.
• Flag and elevate customer or GM-reported issues to the manager with recommended next steps.
• Encourage positive reviews on ezCater/Google and encourage direct ordering when a location proves highly reliable.
• Assist with inbound/outbound sales calls and document interactions in internal systems (secondary to service priorities).
• Update and maintain prospect lists; perform light lead research and follow-up cadence with past clients (secondary task).
• Enter and edit catering orders in the CRM/DB as needed.
• Any other miscellaneous duties and responsibilities related to the above.

Skills

Clear spoken English

Initiative

Attention to detail

CRM discipline

Independent work

Sales experience

Education

Bachelor’s degree (4-year)

Tools

CRM system (RingCentral)

Job description

Big Ideas Social Media Inc is seeking a full-time remote Customer Success and Sales Associate for a fast-growing Hawaiian-Asian fusion restaurant brand focused on premium poké. This freelance contract (remote) runs for a 3-month trial period while working from home, with potential renewal if performance warrants.

The role emphasizes monitoring catering platforms, coordinating delivery, proactive communication with GMs, and driving repeat business.