Remote Car Insurance Customer Support Specialist

StaffSmart Outsourcing; Manila; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Stable full-time employment

Remote work from home

Comprehensive training

Career advancement opportunities

Employee wellbeing programs

Job summary

StaffSmart Outsourcing is seeking a dedicated CSR - Car Insurance Account to join our remote customer service team in the Philippines. This full-time role connects insurance clients with customers, handling inquiries, policy information, and claims support from your home office.

You will work with a supportive team, use CRM and multi-line phone systems, and aim to resolve issues with professionalism. We offer stable full-time employment, comprehensive training, and opportunities for career

Qualifications

• Proven experience in customer service.
• Excellent communication skills and ability to explain insurance concepts clearly.
• Problem-solving mindset with a customer-first approach.
• Proficiency with CRM software and data entry accuracy.
• Ability to work independently in a virtual environment.

Responsibilities

• Answer inbound calls about car insurance policies, coverage, and premiums.
• Process policy inquiries, quotes, and customer updates.
• Assist with claims reporting and guide customers through the claims process.
• Document customer interactions with detailed notes in the system.
• Cross-sell and upsell insurance products where appropriate.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Independent work

Calm under pressure

English proficiency

Flexibility

Education

High school diploma

Tools

CRM software

Multi-line phone systems

Job description

StaffSmart Outsourcing is seeking a dedicated CSR - Car Insurance Account to join our remote customer service team in the Philippines. This full-time role connects insurance clients with customers, handling inquiries, policy information, and claims support from your home office.

You will work with a supportive team, use CRM and multi-line phone systems, and aim to resolve issues with professionalism. We offer stable full-time employment, comprehensive training, and opportunities for career