Insurance Customer Experience Specialist

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in the Philippines to assist clients with insurance products, claims, and policy inquiries. The role emphasizes evaluating needs and offering suitable insurance solutions while maintaining precise records of interactions.

The ideal candidate communicates clearly, works well in a fast-paced, team-oriented environment, and is willing to work overtime during peak seasons.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Strong verbal and written communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Skills

Strong verbal and written comms

Education

Bachelor’s degree

Job description

Recruitify_HR is seeking a customer service professional in the Philippines to assist clients with insurance products, claims, and policy inquiries. The role emphasizes evaluating needs and offering suitable insurance solutions while maintaining precise records of interactions.

The ideal candidate communicates clearly, works well in a fast-paced, team-oriented environment, and is willing to work overtime during peak seasons.