Hybrid Insurance CSR - Life & Retirement Support

Bravissimo Resourcing Inc.; Muntinlupa; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid training

Hybrid work arrangement

Job summary

A leading recruitment firm is seeking a Customer Service Representative - Insurance Account to join their team in Muntinlupa. This hybrid role requires at least a year of customer service experience, ideally with a background in insurance products. The successful candidate will assist clients with inquiries, transaction processing, and claims support while adhering to quality standards. Benefits include health insurance and paid training.

Qualifications

• Minimum of 1 year of experience in customer service.
• Background in insurance, particularly life and retirement products recommended.

Responsibilities

• Answer inbound calls regarding insurance coverage and terms.
• Assist with premium payments and beneficiary updates.
• Provide guidance on the claims process with empathy.
• Help customers navigate online portals for self-service.
• Maintain adherence to insurance regulations and quality standards.
• Log all interactions in the CRM system.

Skills

Customer service skills

Experience in insurance

Empathy

Education

Bachelor's degree

Job description

A leading recruitment firm is seeking a Customer Service Representative - Insurance Account to join their team in Muntinlupa. This hybrid role requires at least a year of customer service experience, ideally with a background in insurance products. The successful candidate will assist clients with inquiries, transaction processing, and claims support while adhering to quality standards. Benefits include health insurance and paid training.