Remote BPO CSR — Flexible Hours, Growth Path

Top Alliance; Quezon City; Remote; PHP 312,000 - 391,000; Full time

Benefits offered by this job

Remote work from home

Career advancement opportunities

Comprehensive training program

Health coverage

Performance incentives

Job summary

Top Alliance is seeking a Virtual Customer Service Representative in Quezon City, Metro Manila. This full-time CSR role offers a competitive monthly salary up to ₱28,000, with potential to earn up to ₱35,000 including SOB, working remotely from home.

You will handle inquiries across channels, deliver excellent service to international clients, and contribute to client relationships from day one in a flexible virtual setup.

Qualifications

• Fluent English communication skills are essential.
• Experience in customer service is preferred but not required.
• Ability to manage multiple inquiries and stay composed.

Responsibilities

• Respond to inquiries via phone, email, chat and other channels.
• Resolve issues promptly with first-contact resolution when possible.
• Provide accurate product and service information to customers.
• Maintain accurate records of interactions and transactions.
• Follow client protocols while adapting to requirements.
• Meet or exceed performance targets for speed, satisfaction, and quality.
• Identify opportunities to improve customer experience.
• Collaborate with team to achieve goals.
• Escalate complex issues and ensure proper follow-up.
• Maintain confidentiality and data protection.

Skills

English fluency

Customer service orientation

Multitasking

Communication skills

Education

High school diploma

College education preferred

Tools

CRM software

Job description

Top Alliance is seeking a Virtual Customer Service Representative in Quezon City, Metro Manila. This full-time CSR role offers a competitive monthly salary up to ₱28,000, with potential to earn up to ₱35,000 including SOB, working remotely from home.

You will handle inquiries across channels, deliver excellent service to international clients, and contribute to client relationships from day one in a flexible virtual setup.