BPO CSR – Virtual Process | Competitive Package Up to ₱28K With SOB 35K

Top Alliance; Quezon City; Remote; PHP 312,000 - 391,000; Full time

Benefits offered by this job

Remote work from home

Career advancement opportunities

Comprehensive training program

Health coverage

Performance incentives

Job summary

Top Alliance is seeking a Virtual Customer Service Representative in Quezon City, Metro Manila. This full-time CSR role offers a competitive monthly salary up to ₱28,000, with potential to earn up to ₱35,000 including SOB, working remotely from home.

You will handle inquiries across channels, deliver excellent service to international clients, and contribute to client relationships from day one in a flexible virtual setup.

Qualifications

• Fluent English communication skills are essential.
• Experience in customer service is preferred but not required.
• Ability to manage multiple inquiries and stay composed.

Responsibilities

• Respond to inquiries via phone, email, chat and other channels.
• Resolve issues promptly with first-contact resolution when possible.
• Provide accurate product and service information to customers.
• Maintain accurate records of interactions and transactions.
• Follow client protocols while adapting to requirements.
• Meet or exceed performance targets for speed, satisfaction, and quality.
• Identify opportunities to improve customer experience.
• Collaborate with team to achieve goals.
• Escalate complex issues and ensure proper follow-up.
• Maintain confidentiality and data protection.

Skills

English fluency

Customer service orientation

Multitasking

Communication skills

Education

High school diploma

College education preferred

Tools

CRM software

Job description

About Us

Top Alliance is a leading business process outsourcing company dedicated to delivering exceptional customer service solutions. We partner with renowned international brands to provide high-quality support across multiple channels. Our commitment to excellence, innovation, and employee satisfaction has established us as a trusted partner in the customer service industry. We pride ourselves on creating a supportive work environment where our teams can thrive and grow.

About the Role

We are seeking a BPO Customer Service Representative (CSR) for a Virtual Process to join our dynamic team at Top Alliance in Quezon City, Metro Manila. This is a full-time position offering a competitive package of up to ₱28,000 monthly, with the potential to earn up to ₱35,000 with special occupancy benefits (SOB).

As a Virtual CSR, you will be the voice of our international clients, delivering outstanding customer support through remote channels. This role is pivotal in maintaining our reputation for excellence and ensuring customer satisfaction whilst working flexibly from a virtual environment. You will handle customer inquiries, resolve issues promptly, and contribute to the success of our client relationships from day one.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other virtual channels with professionalism and efficiency
• Resolve customer issues and complaints in a timely and courteous manner, ensuring first-contact resolution where possible
• Provide accurate information about products and services to meet customer needs
• Maintain detailed and accurate records of customer interactions and transactions
• Follow company protocols and procedures whilst adapting to client-specific requirements
• Meet or exceed performance targets for call handling time, customer satisfaction ratings, and quality metrics
• Identify opportunities to enhance customer experience and contribute to continuous improvement initiatives
• Collaborate with team members and supervisors to achieve departmental goals
• Escalate complex issues appropriately and ensure proper follow-up
• Maintain confidentiality and adhere to data protection regulations

What We're Looking For

• High school diploma or equivalent; college education is preferred
• Excellent verbal and written communication skills in English (fluency is essential)
• Strong customer service orientation with a genuine desire to help customers
• Ability to handle multiple customer inquiries simultaneously whilst maintaining quality
• Proficiency in using computer systems, CRM software, and virtual communication platforms
• Patience, empathy, and the ability to remain calm under pressure
• Excellent listening skills and the ability to understand customer needs
• Problem-solving mindset with the ability to think critically and act independently
• Reliability and punctuality with a strong attendance record
• Previous call centre or customer service experience is preferred but not essential; we welcome fresh talent with the right attitude
• Ability to work in a virtual environment with minimal supervision
• Flexibility to work varied shifts, including evenings and weekends if required

What We Offer

At Top Alliance, we are committed to the growth and wellbeing of our team members. We offer a comprehensive benefits package designed to support your professional and personal development:

• Competitive salary package of up to ₱28,000 monthly, with earning potential up to ₱35,000 including special occupancy benefits (SOB)
• Career advancement opportunities with clear pathways for promotion to team lead and supervisory roles
• Comprehensive training programme to develop your skills and product knowledge
• Flexible working arrangements with the ability to work remotely from home
• Health and wellness benefits including medical coverage
• Performance incentives and bonuses based on individual and team achievements
• Supportive team environment with experienced mentors and coaches
• Employee recognition programmes celebrating outstanding performance
• Access to professional development workshops and training courses
• Shift differentials for off-peak hour assignments
• Social events and team building activities to foster camaraderie
• A culture that values work-life balance and employee wellbeing