Remote Billing Specialist — Customer-Centric AR & Invoicing

KMC Careers; Pasig; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage

Mental well-being programs

Generous vacation policy

Remote work

Job summary

KMC Careers is seeking a Billing Specialist to manage inquiries and billing operations in a fully remote role. You will handle invoices, AR, and adjustments while collaborating across departments to ensure accurate records and timely payments.

Ideal candidates have 1+ year in billing/finance, strong English communication, and proficiency with Excel; familiarity with Zuora or ServiceNow is a plus. APAC hours for the first three months, night shift hours Philippines time.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 1+ years of accounts receivable, billing, or finance experience.
• Experience in Customer Service is preferred.
• Effective verbal and written communication skills in English.
• Strong interpersonal and professional skills.
• Strong problem-solving skills.
• Strong computer skills (Excel). Advantage: Zuora and ServiceNow experience.
• Ability to handle large volume of details and multitask.

Responsibilities

• Respond to customer billing inquiries via email, chat and live phone calls (including Zoom).
• Process Billing and AR tasks for customers and internal teams.
• Collaborate cross-functionally with other departments on customer accounts.
• Review invoices and create manual adjustments as needed.
• Process credit and debit adjustments and update billing records.
• Assist with payment posting and reconciling procedures.
• Support Collections in managing disputes and payments.
• Assist Revenue/System team with data cleanup projects.

Skills

Communication skills

Problem solving

Attention to detail

Multitasking

Teamwork

Customer service experience

Education

Bachelor's degree in related field

Tools

Zuora

ServiceNow

Job description

KMC Careers is seeking a Billing Specialist to manage inquiries and billing operations in a fully remote role. You will handle invoices, AR, and adjustments while collaborating across departments to ensure accurate records and timely payments.

Ideal candidates have 1+ year in billing/finance, strong English communication, and proficiency with Excel; familiarity with Zuora or ServiceNow is a plus. APAC hours for the first three months, night shift hours Philippines time.