Remote CSR Billing Specialist, Night Shift

STAFFVIRTUAL, Inc.; Cebu City; Remote; PHP 701,000 - 1,262,000; Full time

Benefits offered by this job

HMO Day 1 + dependent coverage

Allowances

Attendance bonus

Paid time offs

Laptop, monitor and accessories

Training and global exposure

Collaborative team culture

Job summary

STAFFVIRTUAL, Inc. is seeking a CSR Billing Representative to assist customers with billing, payments, and account concerns. This remote role involves handling high-volume interactions, following up on overdue accounts, and maintaining accurate record-keeping.

You will advise customers on repayment options and ensure timely posting of payments. Join a US-based payment technology firm and work night shifts aligned to US hours from a remote setup in the Philippines, with competitive benefits and

Qualifications

• 3 years of B2C collections experience in a BPO environment.
• Can handle high volume of calls.
• Strong communication, problem solving and analytical skills required.
• Ability to work independently and to adapt to a fast changing environment.
• Proficiency in Microsoft Office including Excel, and Word.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Having telco mobility experience is a plus.

Responsibilities

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Record information about the financial status of customers and status of collection efforts.
• Advise customers of necessary actions and strategies for debt repayment.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Skills

B2C collections experience

Customer service

High call volume

Communication

Analytical skills

Independent & adaptable

Attention to detail

Tools

Microsoft Office (Excel, Word)

Job description

STAFFVIRTUAL, Inc. is seeking a CSR Billing Representative to assist customers with billing, payments, and account concerns. This remote role involves handling high-volume interactions, following up on overdue accounts, and maintaining accurate record-keeping.

You will advise customers on repayment options and ensure timely posting of payments. Join a US-based payment technology firm and work night shifts aligned to US hours from a remote setup in the Philippines, with competitive benefits and