Remote Bilingual Legal Receptionist & Intake Assistant

RooCru; Mexico; On-site; PHP 2,250,000 - 3,375,000; Full time

Job summary

A New York-based estate planning practice is seeking a full-time Bilingual Remote Legal Receptionist and Intake Assistant. You will serve as the first point of contact for clients, handling inbound calls and providing intake and administrative support.

This is a remote, front-desk role requiring fluency in English and Spanish, a professional phone manner, and strong organizational skills. Eastern Time hours apply; no substantive legal advice provided.

Qualifications

• Fluency in English and Spanish is essential.
• Excellent spoken English with a clear, professional telephone manner.
• Strong written communication in English and Spanish.
• Experience in reception, client service, call handling, intake or admin support in a law firm.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities and complete tasks.
• Ability to handle confidential information appropriately.
• Reliable availability during Eastern Time hours.

Responsibilities

• Answer inbound calls promptly and provide a warm, professional first point of contact in both English and Spanish.
• Identify call purpose, gather initial information and record clear notes.
• Direct calls and inquiries to the appropriate team member.
• Schedule and reschedule consultations and maintain the practice calendar.
• Respond to routine inquiries via phone and email using approved information.
• Follow up on intake information and documentation with clients.
• Maintain accurate client and prospective-client records.
• Provide general administrative support including data entry and filing.
• Escalate urgent matters promptly.
• Do not provide legal advice.

Skills

Bilingual English/Spanish

Reception

Administrative support

Call handling

Job description

A New York-based estate planning practice is seeking a full-time Bilingual Remote Legal Receptionist and Intake Assistant. You will serve as the first point of contact for clients, handling inbound calls and providing intake and administrative support.

This is a remote, front-desk role requiring fluency in English and Spanish, a professional phone manner, and strong organizational skills. Eastern Time hours apply; no substantive legal advice provided.