Remote Bilingual Legal Intake Specialist

Bush and Bush Law Group; Philippines; Remote; PHP 351,000 - 526,000; Full time

Benefits offered by this job

Remote Work

Job summary

Bush & Bush Law Group is seeking a dedicated Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role emphasizes compassionate client service, efficient intake, and accurate information gathering to help attorneys evaluate cases.

Responsibilities include inbound call handling, collecting accident details, explaining legal processes, updating case management systems, and supporting the legal team.

Qualifications

• Language: Proficiency in both English and Spanish is required.
• Education: High school diploma or equivalent required; some college coursework preferred
• Experience: Previous experience in a legal environment or customer service/intake role is preferred
• Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
• Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
• Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
• Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor

Responsibilities

• Inbound call management and professional handling of client inquiries.
• Gather essential accident details and potential legal representation needs.
• Explain legal processes and firm services to clients.
• Collect and document information to assist attorneys in evaluating cases.
• Update electronic systems and manage client data efficiently.
• Support legal team with administrative tasks and document prep.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office

Case management software

Job description

Bush & Bush Law Group is seeking a dedicated Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role emphasizes compassionate client service, efficient intake, and accurate information gathering to help attorneys evaluate cases.

Responsibilities include inbound call handling, collecting accident details, explaining legal processes, updating case management systems, and supporting the legal team.