Remote B2B Chargeback Support Specialist

Chargeflow; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Job summary

Chargeflow is seeking a Customer Support Representative to help our B2B clients maximize value from Chargeflow through clear communication, practical guidance, and reliable problem-solving. This role blends live support with investigation and cross-functional collaboration to resolve inquiries across billing, technical, administrative, and chargeback topics.

You will be a trusted point of contact for businesses using Chargeflow to manage disputes and protect revenue.

Qualifications

• 3+ years in customer support roles.
• Excellent written and verbal English.
• Strong problem-solving and attention to detail.
• Ability to manage multiple inquiries and own resolutions.
• Experience with CRM and ticketing systems.

Responsibilities

• Provide exceptional live chat and email support to B2B clients.
• Handle billing, technical, administrative, and domain inquiries.
• Investigate concerns and guide customers with step-by-step resolutions.
• Collaborate with internal teams and manage escalations.
• Document interactions in CRM/ticketing systems.

Skills

Customer support experience

English communication

Problem solving

Organization & ownership

CRM & ticketing tools

Tools

Intercom

Zendesk

Job description

Chargeflow is seeking a Customer Support Representative to help our B2B clients maximize value from Chargeflow through clear communication, practical guidance, and reliable problem-solving. This role blends live support with investigation and cross-functional collaboration to resolve inquiries across billing, technical, administrative, and chargeback topics.

You will be a trusted point of contact for businesses using Chargeflow to manage disputes and protect revenue.