Remote B2B Client Support Specialist

Clipboard; Philippines; On-site; PHP 480,000 - 600,000; Full time

Job summary

Clipboard Health LLC is seeking motivated, customer-focused individuals to join our Workplace Support team as B2B Client Support Specialists. This remote role supports healthcare facilities, handling voice and email inquiries with a focus on professionalism and problem-solving.

No specific degree required, and experience level varies. You will collaborate with Billing, Account Management, and Worker Operations to resolve issues, while upholding high standards in every interaction.

Qualifications

• Customer-centric mindset and ownership of customer problems.
• Clear, professional English communication (spoken and written).
• Proactive problem-solving with long-term resolutions.
• High accountability and reliability in interactions.
• Ability to work with business customers professionally.

Responsibilities

• Engage with Workplace customers via voice and email.
• Deliver fast, accurate, empathetic support across channels.
• Investigate cases using Zendesk and the Clipboard portal; log notes.
• Apply sound judgment; follow or adapt workflows; escalate when needed.
• Develop product/process expertise to identify recurring issues.

Skills

Customer focus

Communication

Problem solving

Accountability

Ownership

Tools

Zendesk

Clipboard portal

Job description

Clipboard Health LLC is seeking motivated, customer-focused individuals to join our Workplace Support team as B2B Client Support Specialists. This remote role supports healthcare facilities, handling voice and email inquiries with a focus on professionalism and problem-solving.

No specific degree required, and experience level varies. You will collaborate with Billing, Account Management, and Worker Operations to resolve issues, while upholding high standards in every interaction.