Chargeback Specialist

ACS pro Global Corporation; Bulacan; On-site; PHP 240,000 - 420,000; Full time

Job summary

ACS pro Global Corporation in the Philippines is seeking a Chargeback Specialist to handle customer payment disputes and chargebacks. The role involves investigating transactions, gathering evidence, and coordinating with banks and customers to recover disputed funds while reducing fraud and losses.

The candidate will review disputed cases, submit timely responses, track progress, monitor trends, and generate reports.

Qualifications

• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Clear communication with customers and banks.
• Knowledge of credit card dispute processes is an advantage.
• Proficiency with Microsoft Excel and other Office apps.

Responsibilities

• Review and investigate disputed transactions.
• Gather documents and evidence for chargeback cases.
• Communicate with customers, banks, and payment providers.
• Submit responses to chargeback claims within deadlines.
• Track and update chargeback cases.
• Monitor fraud and identify chargeback trends.
• Prepare reports and recommend ways to reduce chargebacks.
• Ensure compliance with payment card regulations.

Skills

Analytical thinking

Attention to detail

Communication

Credit card disputes knowledge

Excel proficiency

Tools

Microsoft Office (Excel)

Job description

Job Description

A Chargeback Specialist handles customer payment disputes and chargebacks. They investigate transactions, work with banks and customers, and help recover disputed funds while reducing fraud and financial losses.

Responsibilities

• Review and investigate disputed transactions.
• Gather documents and evidence for chargeback cases.
• Communicate with customers, banks, and payment providers.
• Submit responses to chargeback claims within deadlines.
• Track and update chargeback cases.
• Monitor fraud and identify chargeback trends.
• Prepare reports and recommend ways to reduce chargebacks.
• Ensure compliance with payment card regulations

Minimum Qualifications

• Good analytical and problem-solving skills.
• Strong attention to detail.
• Good communication skills.
• Knowledge of credit card disputes and payment processing is an advantage.
• Proficient in Microsoft Office, especially Excel