Remote Refund & Chargeback Specialist

World Class Contact Centres; Philippines; On-site; PHP 623,000 - 686,000; Full time

Benefits offered by this job

Permanent Work From Home

HMO Package

Paid Time Off (PTO)

Annual Performance & Rate Review

Job summary

World Class Contact Centres is seeking a Refund & Chargeback Specialist to process refunds, investigate chargebacks and identify fraudulent activity from a permanent work-from-home setup. You will prepare operational reports, communicate with customers, and support cross-functional teams to improve processes.

The role requires detail-orientated analytical skills, excellent English communication, and proficiency with Excel and Word.

Qualifications

• Excellent English communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and organizational capability.
• Proficient in Microsoft Excel and Microsoft Word.
• Ability to work independently and manage confidential information.

Responsibilities

• Research and process customer chargebacks.
• Process refunds using the company's ERP system.
• Manage UPS investigations and claims.
• Investigate suspicious or fraudulent account activity.
• Prepare daily and weekly reports.
• Contact customers to resolve payment-related concerns.
• Escalate critical account issues when necessary.
• Assist with projects, training, and additional operational tasks.
• Collaborate with cross-functional teams to improve processes.

Skills

Excellent English communication

Analytical thinking

Attention to detail

Microsoft Excel

Microsoft Word

Independent work

Confidential information handling

Tools

Microsoft Excel

Microsoft Word

Job description

World Class Contact Centres is seeking a Refund & Chargeback Specialist to process refunds, investigate chargebacks and identify fraudulent activity from a permanent work-from-home setup. You will prepare operational reports, communicate with customers, and support cross-functional teams to improve processes.

The role requires detail-orientated analytical skills, excellent English communication, and proficiency with Excel and Word.