Remote Aviation Insurance Support Specialist (20h/wk)

BruntWork; Metro Manila; Remote; PHP 83,000 - 165,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a Customer Support Associate (Insurance) to assist pilots and aircraft owners with quotes, policy purchases, and service inquiries. This remote role emphasizes strong English communication, tech-savviness, and independent work across time zones.

Key duties include handling policy changes, providing personalized replies, and collaborating with sales and product teams to enhance the customer experience. Prior insurance experience is beneficial but not required.

Qualifications

• Experience in insurance customer service or support.
• Strong customer service orientation with inquiries handling.
• Ability to own cases with high attention to detail.
• Willingness to learn complex workflows.
• Comfort with new technology and digital tools.
• Analytical mindset with problem-solving skills.
• Able to work remotely and independently.
• Collaborates across sales and product teams.

Responsibilities

• Communicate with pilots and aircraft owners regarding insurance coverage.
• Assist customers through the quoting and policy purchase process.
• Support customer retention and relationship management.
• Help with technical policy changes and payment processing.
• Learn aviation insurance products and basic terminology on the job.
• Maintain internal knowledge bases and operational workflows.
• Collaborate with the client's product and engineering teams to improve customer experience.

Skills

Customer service

Attention to detail

Analytical thinking

Remote work

Tools

CRM software

Job description

BruntWork is seeking a Customer Support Associate (Insurance) to assist pilots and aircraft owners with quotes, policy purchases, and service inquiries. This remote role emphasizes strong English communication, tech-savviness, and independent work across time zones.

Key duties include handling policy changes, providing personalized replies, and collaborating with sales and product teams to enhance the customer experience. Prior insurance experience is beneficial but not required.