Remote Operations & Data Support Specialist

BruntWork; Metro Manila; Remote; PHP 276,000 - 386,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking an Operations Support Specialist to enhance operational efficiency and support business growth. The role focuses on administrative tasks, customer engagement, data management, and VEU program processing.

You will work on after-hours inquiries, inputting data, and maintaining SOPs while contributing to data-driven decisions. The position is a remote, independent contractor role with a Monday–Friday schedule and potential weekend hours.

Qualifications

• Experience in administrative support, customer service, or data entry roles.
• Strong organizational and meticulous data handling skills.
• Excellent written and verbal communication for customer interaction and reporting.

Responsibilities

• Monitor and process after-hours customer inquiries from the call answering service.
• Input new customer details and job requests into ServiceM8 daily.
• Communicate with customers via ServiceM8 and Lana to acknowledge inquiries and schedule bookings.
• Escalate urgent after-hours issues to management per protocols.
• Extract and compile sales figures from ServiceM8 weekly.
• Compile sales data from ServiceM8 and other platforms fortnightly.
• Prepare monthly summaries of key sales indicators for management.
• Manage VEU program paperwork and upload documents to the government rebate system.
• Track and follow up on submitted VEU applications weekly.
• Maintain digital records of all VEU paperwork and submissions.
• Document current administrative workflows and create SOPs for recurring tasks.
• Develop and maintain a searchable knowledge base for customer queries and processes.

Skills

Administrative support

Customer service

Data entry

Organization

Written & spoken communication

Tools

ServiceM8

Lana

Xero

Job description

BruntWork is seeking an Operations Support Specialist to enhance operational efficiency and support business growth. The role focuses on administrative tasks, customer engagement, data management, and VEU program processing.

You will work on after-hours inquiries, inputting data, and maintaining SOPs while contributing to data-driven decisions. The position is a remote, independent contractor role with a Monday–Friday schedule and potential weekend hours.