Remote Night-Shift Insurance Support Specialist

GoTeam; Philippines; Remote; PHP 376,000 - 450,000; Full time

Benefits offered by this job

Laptop & second monitor

HMO coverage for dependents

Dependent enrollment eligibility

Wellness programs

Vacation & Sick leave

Job summary

GoTeam is hiring a Insurance Customer Service Representative to work remotely from anywhere in the Philippines. You will support a US commercial insurance team, handling emails, calls, and coordination with providers during a night shift (11:00 PM – 8:00 AM PH time).

We value accuracy, timely responses, and a professional communication style. This role offers growth within the US insurance space while working from home.

Qualifications

• 1+ year of customer service experience, ideally in insurance.
• Excellent written and spoken English with a professional style.
• Familiar with policy documents, endorsements, or insurance terminology.

Responsibilities

• Own the customer inbox and respond promptly, accurately, and professionally.
• Coordinate with insurance providers to obtain updates and resolve items.
• Make and receive client calls, document interactions, and ensure records are accurate and complete.

Skills

Customer service

English proficiency

Insurance knowledge

Attention to detail

Night shift readiness

Job description

GoTeam is hiring a Insurance Customer Service Representative to work remotely from anywhere in the Philippines. You will support a US commercial insurance team, handling emails, calls, and coordination with providers during a night shift (11:00 PM – 8:00 AM PH time).

We value accuracy, timely responses, and a professional communication style. This role offers growth within the US insurance space while working from home.