Remote AR Collections Specialist - Growth & Rewards

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing seeks an Accounts Receivable Collections Specialist to support existing customers with active contracts from a work-from-home setup. You will handle outbound calls, explain invoices, and secure timely payments while maintaining positive relationships.

The role emphasizes resolving payment issues, following up on commitments, and collaborating with Accounting, Customer Service, and Sales. Prior collections experience is a plus.

Qualifications

• Strong telephone communication and customer-service skills.
• Comfortable discussing money and requesting payment directly.
• Professional, courteous, confident, and persistent.
• Able to handle objections and difficult conversations calmly.
• Organized and capable of managing a large follow-up list.
• Strong attention to detail and accurate recordkeeping.
• Preferred experience in collections or accounts receivable.
• Basic proficiency with email and customer-account systems.

Responsibilities

• Make outbound calls to customers with outstanding balances.
• Explain invoice amounts, due dates, payment history, and obligations.
• Secure immediate payment or a specific payment commitment.
• Follow up on promised payments and arrangements.
• Identify and resolve disputes, missing documents, and discrepancies.
• Coordinate with Accounting, Customer Service, and Sales as needed.
• Maintain notes for calls, emails, and responses.
• Update customer contact and billing information as required.
• Escalate seriously delinquent accounts to management.
• Remain professional, persistent, and results-oriented.

Skills

Phone communication

Customer service

Money collection

Objection handling

Organization

Attention to detail

AR / collections experience

Outbound calling

Excel

CRM systems

Tools

Microsoft Excel

Job description

MicroSourcing seeks an Accounts Receivable Collections Specialist to support existing customers with active contracts from a work-from-home setup. You will handle outbound calls, explain invoices, and secure timely payments while maintaining positive relationships.

The role emphasizes resolving payment issues, following up on commitments, and collaborating with Accounting, Customer Service, and Sales. Prior collections experience is a plus.