Remote AR Specialist: Collect, Reconcile & Optimize

MATCHA.COM; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

MATCHA.COM seeks an Accounts Receivable Specialist to manage day-to-day customer receivables and collaborate with the Finance team to keep invoices, payments, deposits, and aging accurate.

The role emphasizes persistent follow-up, clear communication with customers, and vigilant identification of payment issues, supporting order-release readiness and month-end processes in a fast-paced remote environment.

Qualifications

• 2 to 5 years of experience in Accounts Receivable, Collections, Accounting, Finance Operations, or a similar role.
• Experience managing customer accounts and following up on outstanding payments.
• Strong understanding of invoicing, payment applications, reconciliations, and AR aging.
• Experience with wholesale, B2B, CPG, e-commerce, or other inventory-based businesses is a plus.
• Comfortable working with customer contracts, payment terms, and account documentation.
• Experience with QuickBooks or similar accounting/ERP systems.
• Excellent written and verbal communication skills.
• Extremely organized and detail-oriented.
• Comfortable following up persistently and professionally when payments are overdue.
• Able to work independently in a fast-paced, remote environment.

Responsibilities

• Manage day-to-day AR activities across wholesale, distributor, national account, and other customer accounts.
• Prepare, issue, and track customer invoices in accordance with agreed-upon pricing and payment terms.
• Monitor outstanding receivables and maintain accurate AR aging records.
• Reconcile customer payments, credits, deposits, and outstanding balances.
• Ensure payments are properly applied to the correct invoices, orders, or customer accounts.
• Maintain accurate records of customer account activity and payment history.
• Conduct consistent and timely follow-ups on outstanding invoices and overdue balances.
• Communicate professionally with customers regarding payment status, discrepancies, missing payments, and account questions.
• Maintain clear documentation of collection efforts, customer commitments, and expected payment dates.
• Escalate overdue or high-risk accounts promptly to the appropriate Finance/Sales team member.
• Support the enforcement of payment terms and payment holds when necessary.
• Track customer deposits and prepayments and ensure they are accurately recorded and applied.
• Monitor customer balances against open orders and contracted volumes where applicable.
• Coordinate with Sales, Operations, and Logistics to confirm that payment requirements are satisfied before customer orders are released.
• Flag situations where customer balances, deposits, or payment status may create financial or shipment risk.
• For NET terms, monitor account standing and flag negative payment trends before additional orders are released.
• Review customer billing information against approved pricing, payment terms, freight charges, surcharges, and other applicable conditions.
• Identify discrepancies between invoices, contracts, orders, and customer payments.
• Work with Sales and Finance to resolve billing discrepancies quickly and accurately.
• Maintain organized documentation supporting customer billing and payment requirements.
• Maintain AR aging and customer balance reports.
• Provide regular updates on overdue balances, expected collections, and accounts requiring escalation.
• Assist with month-end reconciliation and other finance reporting requirements.
• Keep customer financial records and supporting documentation organized and up to date.
• Help maintain and improve AR processes, trackers, and SOPs.
• Identify recurring billing or collection issues and recommend practical solutions.
• Help ensure AR information remains accurate and consistent across systems such as QuickBooks, Monday, HubSpot, and internal trackers.

Skills

Customer communication

Organized

Persistent follow-up

Issue spotting

Remote work

Tools

QuickBooks

Monday

HubSpot

Job description

MATCHA.COM seeks an Accounts Receivable Specialist to manage day-to-day customer receivables and collaborate with the Finance team to keep invoices, payments, deposits, and aging accurate.

The role emphasizes persistent follow-up, clear communication with customers, and vigilant identification of payment issues, supporting order-release readiness and month-end processes in a fast-paced remote environment.