Remote Application Support & Incident Specialist

Jones Lang LaSalle Incorporated; Makati; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Application Support Analyst to provide deep technical support for LaSalle's custom-built applications and data platforms. The role involves incident investigation, root cause analysis, and collaboration with engineering and data teams to resolve issues and improve the support model.

The position is remote with expectations to support Makati, Philippines, and requires 3–5 years in related roles, plus strong SQL, monitoring tools, and communication

Qualifications

• Bachelor's degree in CS/IS/Data Eng or related field.
• 3–5 years in application support, software engineering, or data operations.
• Proficient in SQL querying across relational databases.
• Experience with monitoring and logging tools (Datadog, Splunk, Azure Monitor).
• Strong communication to present findings to non-technical stakeholders.
• Experience with Agile/DevOps delivery models and change management.

Responsibilities

• Receive, investigate, and resolve escalated incidents from the business within defined SLA targets.
• Query and analyze application databases to identify data integrity issues and processing anomalies.
• Coordinate with engineering and data teams to resolve defects and drive improvements.
• Liaise with engineers, data engineers, and product owners to communicate issue severity and coordinate timely fixes.

Skills

SQL

Root cause analysis

Communication

Agile/DevOps

Education

Bachelor's degree in CS/IS/Data Eng or related

Tools

Datadog

Splunk

Azure Monitor

Job description

Jones Lang LaSalle Incorporated is seeking an Application Support Analyst to provide deep technical support for LaSalle's custom-built applications and data platforms. The role involves incident investigation, root cause analysis, and collaboration with engineering and data teams to resolve issues and improve the support model.

The position is remote with expectations to support Makati, Philippines, and requires 3–5 years in related roles, plus strong SQL, monitoring tools, and communication