Application Support Analyst

Jones Lang LaSalle Incorporated; Makati; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Application Support Analyst to provide deep technical support for LaSalle's custom-built applications and data platforms. The role involves incident investigation, root cause analysis, and collaboration with engineering and data teams to resolve issues and improve the support model.

The position is remote with expectations to support Makati, Philippines, and requires 3–5 years in related roles, plus strong SQL, monitoring tools, and communication

Qualifications

• Bachelor's degree in CS/IS/Data Eng or related field.
• 3–5 years in application support, software engineering, or data operations.
• Proficient in SQL querying across relational databases.
• Experience with monitoring and logging tools (Datadog, Splunk, Azure Monitor).
• Strong communication to present findings to non-technical stakeholders.
• Experience with Agile/DevOps delivery models and change management.

Responsibilities

• Receive, investigate, and resolve escalated incidents from the business within defined SLA targets.
• Query and analyze application databases to identify data integrity issues and processing anomalies.
• Coordinate with engineering and data teams to resolve defects and drive improvements.
• Liaise with engineers, data engineers, and product owners to communicate issue severity and coordinate timely fixes.

Skills

SQL

Root cause analysis

Communication

Agile/DevOps

Education

Bachelor's degree in CS/IS/Data Eng or related

Tools

Datadog

Splunk

Azure Monitor

Job description

## Application Support AnalystAplikuj: Remote: Makati, Philippines: Full time: Opublikowano wczoraj: REQ522823**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**L1/L2 Application Support Analyst**LaSalle Technology and SupportJLL | LaSalle | Full-Time**Role Overview**The Application Support Analyst provides deep technical support for LaSalle's custom-built applications and data platforms. Acting as the escalation point this role investigates complex incidents, performs root cause analysis, collaborates with engineering and data teams to resolve defects, and drives improvements across the support model.**Key Responsibilities****Escalated Incident Resolution*** Receive, investigate, and resolve escalated incidents from the business within defined SLA targets* Reproduce issues in non-production environments and coordinate with development teams on bug fixes and hotfixes* Own incident resolution end-to-end, including root cause documentation and post-incident review**Platform & Data Investigation*** Query and analyze application databases (SQL/NoSQL) to identify data integrity issues, failed jobs, or processing anomalies* Monitor platform health dashboards and proactively identify performance degradation or service disruptions* Support UAT and regression testing for patches and platform releases* Work with infrastructure and cloud teams to triage environment-level issues (e.g., connectivity, hosting, authentication)**Stakeholder Collaboration & Escalation*** Liaise with software engineers, data engineers, and product owners to communicate issue severity and coordinate timely fixes* Facilitate incident bridge calls during major incidents, preparing clear summaries for business stakeholders* Provide structured incident reports and root cause analysis (RCA) documents following P1/P2 incidents* Advise analysts on complex troubleshooting approaches and update runbooks accordingly**Continuous Improvement*** Identify recurring issues and drive problem management initiatives to eliminate root causes* Propose and implement permanent fixes or workarounds to reduce ticket volume* Maintain and enhance technical runbooks, escalation trees, and support playbooks* Evaluate and recommend monitoring and alerting improvements to reduce mean time to detect (MTTD)**Required Skills & Qualifications*** Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field* 3–5 years of experience in application support, software engineering, or data operations, ideally within financial services* Some SQL skills — able to write queries to investigate data issues across relational databases* Experience using application monitoring and logging tools (e.g., Datadog, Splunk, Azure Monitor)* Proven ability to perform root cause analysis and produce clear RCA documentation* Strong written and verbal communication skills; ability to present technical findings to non-technical stakeholders* Experience with Agile/DevOps delivery models and change management processes**Preferred*** Exposure to real estate investment platforms, portfolio management systems, or financial reporting tools* Experience with cloud platforms (Microsoft Azure preferred)* ITIL Intermediate certification or equivalent* Familiarity with LaSalle proprietary tools or JLL enterprise platforms**Competency****Competency****Description****Technical Depth**Strong investigative and diagnostic skills across application and data layers**Ownership**Takes full accountability for escalated issues through to resolution**Communication**Translates technical findings clearly for business audiences**Collaboration**Partners effectively with engineering, data, and infrastructure teams**Continuous Improvement**Proactively identifies patterns and drives systemic fixes**Judgment**Escalates appropriately and prioritizes based on business impact**Location:**Remote –Makati, Philippines