Remote Application Support Specialist (L1-L2)

Outsourced Global Staff; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Outsourced.ph is seeking an Application Support Consultant (Level 1-2) to provide first and second-line technical and functional support for business applications. You will ensure service requests and incidents are resolved within SLAs, while delivering excellent customer service from a home-based setup.

The role requires troubleshooting across Windows, SQL basics, JavaScript concepts, and cloud platforms, with ticketing and knowledge management systems supporting daily operations.

Qualifications

• 1–3 years in an Application Support or Service Desk role.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or Freshservice.
• Experience supporting enterprise software applications.
• Experience working to SLAs and KPIs.
• Relevant IT qualification or equivalent experience.
• ITIL Foundation (desirable).

Responsibilities

• Provide customer support via phone, email, portal, and remote sessions.
• Manage incidents and service requests through to resolution.
• Troubleshoot application, configuration, and integration issues.
• Escalate complex issues with complete documentation.
• Maintain accurate ticket records.
• Contribute to the knowledge base.
• Communicate proactively with customers.
• Identify bugs and enhancement requests.
• Support continual service improvement.

Skills

Application troubleshooting

Windows & MS 365

SQL (basic)

JavaScript concepts

Log monitoring

Data extraction tools

Cloud platform knowledge

Ticketing systems

Knowledge management systems

Education

Relevant IT qualification or equivalent experience

ITIL Foundation (desirable)

Tools

ServiceNow

Jira

Zendesk

Freshservice

Job description

Outsourced.ph is seeking an Application Support Consultant (Level 1-2) to provide first and second-line technical and functional support for business applications. You will ensure service requests and incidents are resolved within SLAs, while delivering excellent customer service from a home-based setup.

The role requires troubleshooting across Windows, SQL basics, JavaScript concepts, and cloud platforms, with ticketing and knowledge management systems supporting daily operations.