Product Specialist II: AI-Driven Support & User Experience

Jones Lang LaSalle Incorporated; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Makati, Philippines, is seeking a Product Specialist-2 to support multiple applications within the technology organization. You will resolve user cases, troubleshoot issues, and help drive product delivery through effective incident handling and documentation.

The role requires 3+ years in product support, strong communication, and the ability to work across regions and weekends for releases.

Qualifications

• 3+ years of product support experience in large cross-functional environments.
• Experience supporting data-intensive enterprise applications.
• Willing to work across time zones and weekends for product releases.

Responsibilities

• Resolve user-facing support cases via multiple channels.
• Investigate issues to determine root causes and document resolutions.
• Develop Generative AI prompts to enhance project delivery and efficiency.
• Create training materials and user guides for end users.
• Maintain knowledge of product roadmaps, releases, testing, and handoffs.

Skills

Customer support

Problem solving

Communication

Cross-functional

Time management

User-focused mindset

Generative AI

Tools

Generative AI

Job description

Jones Lang LaSalle Incorporated in Makati, Philippines, is seeking a Product Specialist-2 to support multiple applications within the technology organization. You will resolve user cases, troubleshoot issues, and help drive product delivery through effective incident handling and documentation.

The role requires 3+ years in product support, strong communication, and the ability to work across regions and weekends for releases.