Remote Analytics Lead - Reporting & Insights

TTEC; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

TTEC is seeking a remote Supervisor, Reporting and Analytics in the Philippines to lead a team delivering accurate reports and dashboards. You’ll coach analysts, manage priorities, and ensure timely insights for stakeholders across Talent Acquisition, P&C, and L&D.

You'll partner with business leaders to translate needs into actionable analytics, support ad hoc requests, and uphold data storytelling through Looker, Power BI, and advanced Excel.

Qualifications

• 3+ years of experience in Reporting and Analytics (BPO experience required).
• Experience managing a Team, a project (Preferred).
• Must-have : Knowledge of Microsoft Fabric.
• Proficiency in Looker, Power BI.
• Strong data visualization skills—storytelling with data.
• Excellent communication and comprehension skills.
• Strong time management, prioritization, and problem solving abilities.
• Experience building reporting suites and dashboards using Excel and publishing to stakeholders.

Responsibilities

• Lead and oversee the daily operations of the reporting and analytics function, ensuring timely, accurate, and consistent delivery of business-critical reports and dashboards.
• Supervise, coach, and develop a team of reporting analysts, providing guidance on priorities, quality standards, recognize accomplishments, kudos and professional growth.
• Managing Administrative Tasks that include team meeting, manage UKG/timecard corrections, Check attendance, check emails, ensure all P&C concerns are addressed and other miscellaneous requests from the team.
• Provide coaching sessions to the team, support other questions equests from the team.
• Partner with business stakeholders (e.g., Talent Acquisition, P&C, L&D) to understand reporting needs and translate them into actionable insights and solutions
• Support our Stakeholders by attending regular calls, answer questions, help with ad hoc requests and new Projects.
• A team supervisor helps the Reporting Analyst (RA) on overseeing the deliverables, stakeholder’s objectives to ensure your team meets or exceeds standards expected by our internal clients
• Support other Ad hoc requests

Skills

Reporting & Analytics

Team management

Microsoft Fabric

Looker

Power BI

Advanced Excel & Power Query

Data visualization

Communication

SQL

Tools

SQL

Looker

Power BI

Job description

TTEC is seeking a remote Supervisor, Reporting and Analytics in the Philippines to lead a team delivering accurate reports and dashboards. You’ll coach analysts, manage priorities, and ensure timely insights for stakeholders across Talent Acquisition, P&C, and L&D.

You'll partner with business leaders to translate needs into actionable analytics, support ad hoc requests, and uphold data storytelling through Looker, Power BI, and advanced Excel.