Workforce Reporting Analyst: Insights (Remote)

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 267,840 - 401,760; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Value Awards and recognition

Internal promotions

Leadership training courses

14th Month Pay

Referral incentives

Leave benefits

Job summary

Acquire Intelligence Philippines Inc. is seeking a Reports Analyst to transform operational data into meaningful insights that drive smarter business decisions.

You will support forecasting, scheduling, and real-time management by delivering accurate reports and dashboards in a fast-paced BPO environment. You will generate daily, weekly, and monthly reports, analyze trends, and collaborate with related teams to meet evolving reporting needs while pursuing automation and process improvements for

Qualifications

• 1–2 years of experience in reporting, analytics, or Workforce Management-related roles.
• Strong proficiency in Microsoft Excel including pivot tables, lookup functions, and formulas.
• Experience with data visualization or reporting tools such as Power BI or Tableau is advantageous

Responsibilities

• Generate and distribute daily, weekly, and monthly reports covering staffing, service levels, adherence, and other operational metrics.
• Analyze trends and identify variances in key performance indicators to provide actionable insights.
• Ensure accuracy, integrity, and timeliness of all reports and data outputs.
• Collaborate with Workforce Management and Operations teams to understand and deliver reporting requirements.
• Maintain and enhance reporting frameworks to support evolving business needs.
• Automate recurring reports and processes to improve efficiency and reduce manual effort.
• Develop dashboards and visual reporting tools to improve data accessibility and interpretation.
• Support ad hoc reporting requests and provide data-driven recommendations.
• Monitor data quality and resolve discrepancies through validation and reconciliation processes.
• Document reporting processes and maintain clear guidelines to ensure consistency.
• Assist in continuous improvement initiatives related to reporting and analytics capabilities.
• Engage stakeholders to clarify reporting needs and present insights in a clear, structured manner

Skills

Microsoft Excel

Pivot tables

Lookup functions

Formulas

Power BI

Tableau

Analytical skills

Communication

Attention to detail

Organizational skills

Tools

Power BI

Tableau

Job description

Acquire Intelligence Philippines Inc. is seeking a Reports Analyst to transform operational data into meaningful insights that drive smarter business decisions.

You will support forecasting, scheduling, and real-time management by delivering accurate reports and dashboards in a fast-paced BPO environment. You will generate daily, weekly, and monthly reports, analyze trends, and collaborate with related teams to meet evolving reporting needs while pursuing automation and process improvements for