Remote Analytics Supervisor – Reporting & Insights

TTEC; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Remote work

Paid time off (PTO)

Wellness & healthcare benefits

Career development opportunities

Job summary

TTEC Philippines is seeking a Supervisor, Reporting and Analytics to lead the daily operations of the reporting team while working remotely. You will coach analysts, translate stakeholder needs into actionable insights, and ensure timely, accurate dashboards using Looker, Power BI, and Excel.

With 3+ years in analytics and a background in a BPO environment, you’ll manage priorities, support ad hoc projects, and partner with Talent Acquisition, HR, and L&D to deliver value-driven insights.

Qualifications

• 3+ years of experience in Reporting and Analytics (BPO experience required).
• Experience managing a team or projects (preferred).
• Strong proficiency in Looker and Power BI; solid data visualization skills.
• Excellent communication and time-management abilities.

Responsibilities

• Lead and oversee the daily operations of the reporting and analytics function, ensuring timely, accurate, and consistent delivery of business-critical reports and dashboards.
• Supervise, coach, and develop a team of reporting analysts, providing guidance on priorities, quality standards, recognize accomplishments, kudos and professional growth.
• Managing Administrative Tasks that include team meeting, manage UKG/timecard corrections, Check attendance, check emails, ensure all P&C concerns are addressed and other miscellaneous requests from the team.
• Provide coaching sessions to the team, support other questions/requests from the team.
• Partner with business stakeholders to understand reporting needs and translate them into actionable insights and solutions
• Support our Stakeholders by attending regular calls, answer questions, help with ad hoc requests and new Projects.
• A team supervisor helps the Reporting Analyst on overseeing the deliverables, stakeholder’s objectives to ensure your team meets or exceeds standards expected by our internal clients
• Support other Ad hoc requests

Skills

Team leadership

Data visualization

Stakeholder comms

BPO experience

Storytelling with data

Tools

Looker

Power BI

Excel

Power Query

SQL

Job description

TTEC Philippines is seeking a Supervisor, Reporting and Analytics to lead the daily operations of the reporting team while working remotely. You will coach analysts, translate stakeholder needs into actionable insights, and ensure timely, accurate dashboards using Looker, Power BI, and Excel.

With 3+ years in analytics and a background in a BPO environment, you’ll manage priorities, support ad hoc projects, and partner with Talent Acquisition, HR, and L&D to deliver value-driven insights.