Reporting Analyst

TeleTech Holdings, Inc.; Pampanga; On-site; PHP 500,000 - 900,000; Full time

Job summary

TTEC is seeking a Reporting Analyst in the Philippines to join our remote team. You will analyze operations and financial data, generate insights, and provide recommendations to improve processes and performance.

You’ll develop dashboards, maintain data accuracy, and respond to ad-hoc reporting requests using Excel, Power Query, Power Pivot, Looker, Studio, Power BI, Tableau, and related tools. Collaboration with leadership and internal clients is key.

Qualifications

• Minimum 1 year of experience in Reporting and Analytics (BPO experience preferred).
• Advanced Excel
• Power Query
• Power Pivot
• Strong communication skills
• Strong understanding of data, performance and KPIs to interpret reporting needs.

Responsibilities

• Manage multiple complex business projects.
• Develop dashboards and data-driven solutions; perform data analysis and visualization.
• Maintain database records and conduct routine audits to validate site, client, and project relationships.
• Provide insights to enhance processes, productivity and KPIs.
• Work with leadership and internal customers; present results.

Skills

Advanced Excel

Power Query

Power Pivot

Strong communication

KPI / data interpretation

Tools

Looker

Looker Studio

Power BI

Tableau

SQL

Python

Salesforce

IEX Verint

Microsoft Fabric

Job description

Job Description - Reporting Analyst (04AIB)

Reporting Analyst

Your potential has a place here with TTEC’s award-winning employment experience. As a Reporting Analyst working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do –

Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Senior Specialist, Reporting, you will provide value added service to the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities include business evaluation, process development, business analysis, business modeling and report development.

You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll:

• Manage multiple complex business projects.
• Develops dashboards, data-driven solutions, performs data analysis and visualization in response to our internal clients\ Ops
• Maintain database records and conduct routine audits to validate proper site, client, and project relationships.
• Provide insights and analytics to enhance processes, productivity, and efficiency KPIs.
• Work directly with leadership teams and our internal customers, interacting with them, exchanging feedback and presenting results.
• Support clients and operations with ad-hoc reporting requests.
• Develop and maintain central operations data solutions using Excel skills , Power Query, Power Pivot, and other tools.

What You Bring to the Role:

Minimum 1 of experience in Reporting and Analytics (BPO experience preferred).

Must-have:

• Advanced Excel
• Power Query
• Power Pivot
• Strong communication skills
• Strong understanding of data, performance and KPI - to be able to apply in BPO operations and to interpret reporting needs.

Good to have:

• Knowledge of Microsoft Fabric
• Experience with Looker, Studio, Power BI, Tableau
• Familiarity with SQL, Python other advanced reporting tools
• Experience with Looker, Studio, Tableau, Salesforce, IEX Verint, SQL
• Data visualization skills—translating data into meaningful insights

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Visit https://mybenefits.ttec.com for more information.

TTEC is proud to be an equal opportunity employer

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different v…