Remote AI Agent Implementation & Success Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 840,000; Full time

Benefits offered by this job

Remote work

Professional development

Startup culture

Ownership growth

Collaborative environment

Learning opportunities

Job summary

Central is an AI startup seeking an Implementation & Customer Success Specialist in a remote role. You will own customer journeys from contract sign‑off to go‑live, adoption, and expansion, configuring AI agents, workflows, and integrations.

You’ll troubleshoot issues, work with APIs and 2FA, and support healthcare/EHR integrations while ensuring a smooth end‑to‑end experience. Candidates should demonstrate ownership, strong English communication, and the ability to learn quickly.

Qualifications

• Customer-facing experience with a strong focus on ownership and resolution.
• Excellent spoken and written English communication skills.
• Demonstrated evidence of ownership in prior roles.
• Technical aptitude and comfort with software configurations.
• Availability during US business hours.
• Ability to learn quickly and adapt to new technologies.

Responsibilities

• Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.
• Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
• Troubleshoot customer issues and provide solutions before escalating to engineering.
• Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
• Handle healthcare/EHR/scheduling integrations as needed.
• Conduct end-to-end testing of implementations to ensure they function correctly.
• Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers.
• Proactively identify and address issues with unhappy or inactive customers.
• Document recurring problems and develop repeatable processes/playbooks.

Skills

Customer-facing experience

Ownership mindset

English communication

Technical aptitude

US-hours availability

Rapid learning

Job description

Central is an AI startup seeking an Implementation & Customer Success Specialist in a remote role. You will own customer journeys from contract sign‑off to go‑live, adoption, and expansion, configuring AI agents, workflows, and integrations.

You’ll troubleshoot issues, work with APIs and 2FA, and support healthcare/EHR integrations while ensuring a smooth end‑to‑end experience. Candidates should demonstrate ownership, strong English communication, and the ability to learn quickly.