Remote AI Platform Customer Support Specialist

Ai Acquisition

Philippines

Remote

PHP 350,000 - 550,000

Full time

14 days+

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Benefits offered by this job

Remote-first environment

Global exposure

Job summary

AI Acquisition is actively seeking a Customer Support Representative to join a global support team. You will manage live chat interactions, resolve client queries, and collaborate with Customer Success, Product, and Tech to improve support systems.

The role emphasizes empathy, timely responses, and maintaining high service standards across a remote-first, globally distributed environment. Relevant SaaS/AI tech experience and strong English communication are essential.

Qualifications

2–4 years in Customer Support or similar roles.
Experience handling live chat or ticket-based support.
Experience in SaaS, PaaS, AI, or tech environments.
Experience working with global teams across time zones.
Strong written English communication skills.
Familiarity with support tools (Intercom, Zendesk, Freshdesk).
Exposure to CRM tools and customer workflows.
Fluent in English.
Available during Eastern Time business hours.

Responsibilities

Manage live chat and support channels, ensuring fast and accurate responses.
Resolve client queries efficiently while maintaining a high standard of communication.
Escalate complex issues to the appropriate teams when needed.
Maintain professionalism and empathy in all client interactions.
Identify and surface recurring issues to improve support processes.