Remote Customer Success Specialist - Healthcare SaaS

AIPI Acquire Intelligence Philippines Inc.

Pasig

On-site

PHP 300,000 - 520,000

Full time

14 days+

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Job summary

AIPI Acquire Intelligence Philippines Inc. is seeking a Customer Success Specialist in Manila to support clients using our healthcare software. The role emphasizes troubleshooting, ownership of cases, and in-depth product knowledge to improve client satisfaction and practice efficiency.

Join a team focused on training healthcare professionals, resolving software issues, and delivering exceptional service across channels. On-site position with growth opportunities within a global outsourcer.

Qualifications

2+ years in technology with client service experience.
Proficient with Windows workstation/server environments.
Strong English written and verbal communication skills.
Tech-savvy with understanding of how medical practice needs can be better supported through technology.

Responsibilities

Respond to inbound client calls, chats and cases regarding client products while troubleshooting.
Resolve cases with emphasis on first contact resolution.
Develop understanding of client product knowledge, architecture, and solutions.
Demonstrate product knowledge to support clients in tailoring the service to their practice needs.
Assist clients with health of their business through using Solutionreach software.
Communicate effectively with clients via phone, email and chat.