Remote Activation & Invoicing CSR

SupportNinja; Philippines; Hybrid; PHP 248,000 - 331,000; Full time

Benefits offered by this job

Full time employees

Competitive compensation

Adherence to government-mandated benef

Retirement Savings Program withCompany

Life Insurance

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and…

Job summary

SupportNinja in the Philippines is seeking a Customer Service Representative (Activation and Invoicing) to handle inquiries via phone, email, or chat and resolve issues efficiently.

You will engage customers, provide accurate product and service information, and document interactions in our CRM while striving to meet KPIs and ensure satisfaction. This is a full-time, remote role with company-provided equipment.

Qualifications

• At least 3 months of customer service experience or equivalent.
• Preferred experience in registration, activation, invoicing, and subscription management.
• Average communication skills, both verbal and written.
• Knowledge and experience with a CRM preferred.
• Proficient in using computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure that their issues have been resolved to their satisfaction.
• Properly and accurately document customer interactions in the organization’s CRM.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
• Perform other duties as assigned

Skills

Customer service

Verbal communication

Written communication

CRM software

Problem solving

Tools

CRM software

Job description

SupportNinja in the Philippines is seeking a Customer Service Representative (Activation and Invoicing) to handle inquiries via phone, email, or chat and resolve issues efficiently.

You will engage customers, provide accurate product and service information, and document interactions in our CRM while striving to meet KPIs and ensure satisfaction. This is a full-time, remote role with company-provided equipment.