Remote Technical Support Specialist II

SupportNinja; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation

Government benefits

Retirement matching

Life Insurance

Paid time off

Birthday leave

Bonus incentives

Skills development

Employee referrals

Office space (onsite)

Job summary

SupportNinja is seeking a Technical Support Representative II to provide advanced technical assistance to customers and ensure high-quality service from a remote work setup in the Philippines.

The role focuses on diagnosing complex issues, communicating solutions clearly to non-technical users, documenting interactions in the CRM, and collaborating with teams to drive customer satisfaction and product improvements.

Qualifications

• At least 12 months' experience in a technical support role or equivalent.
• Strong verbal and written communication.
• Proficient in using computer applications; CRM experience preferred.

Responsibilities

• Provide advanced technical support to customers with complex issues.
• Identify, troubleshoot, and deliver timely solutions.
• Explain technical concepts to non-technical customers clearly.
• Escalate complex issues to higher-level teams when needed.
• Document customer interactions and issues in the CRM.
• Contribute to product improvements from customer feedback.

Skills

Technical support experience

Communication skills

CRM proficiency

Troubleshooting

Tools

CRM software

MS Office

Job description

SupportNinja is seeking a Technical Support Representative II to provide advanced technical assistance to customers and ensure high-quality service from a remote work setup in the Philippines.

The role focuses on diagnosing complex issues, communicating solutions clearly to non-technical users, documenting interactions in the CRM, and collaborating with teams to drive customer satisfaction and product improvements.