Remote Account Manager: Retention & Expansion

Pavago; Philippines; Remote; PHP 2,462,000 - 4,308,000; Full time

Job summary

Pavago is seeking an Account Manager to oversee a portfolio of existing customer relationships, focused on retention and expansion revenue. You will build strong stakeholder relationships, identify renewal risks, and uncover upsell opportunities to drive growth.

Working remotely with U.S. business hours, you will conduct regular account reviews, maintain accurate CRM records, and coordinate with internal teams to resolve customer issues while hitting retention and revenue targets.

Qualifications

• 2+ years of account management, customer success, or sales experience.
• Strong customer relationship-building skills.
• Commercial mindset with experience identifying expansion opportunities.
• Strong communication and problem-solving ability.

Responsibilities

• Manage a portfolio of existing customer accounts.
• Conduct regular account reviews and customer check-ins.
• Build relationships with key stakeholders.
• Identify renewal risks and proactively resolve concerns.
• Identify upsell and cross-sell opportunities.
• Recommend additional products or services based on customer needs.
• Coordinate internally to resolve customer issues.
• Maintain accurate account notes, opportunities, and forecasts in the CRM.
• Achieve retention and expansion revenue targets.

Skills

Account management

Customer success

Sales experience

Relationship building

Communication

Problem solving

Retention KPIs

Multi-account management

Upsell awareness

Education

-

Tools

CRM systems

Job description

Pavago is seeking an Account Manager to oversee a portfolio of existing customer relationships, focused on retention and expansion revenue. You will build strong stakeholder relationships, identify renewal risks, and uncover upsell opportunities to drive growth.

Working remotely with U.S. business hours, you will conduct regular account reviews, maintain accurate CRM records, and coordinate with internal teams to resolve customer issues while hitting retention and revenue targets.