Remote Account Manager, Mass Channel Growth

Kitsch; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Remote role

Growth opportunities

Dynamic team

Job summary

KITSCH is seeking a relationship-driven Account Manager to own a portfolio of retail accounts end-to-end across global partners. You will drive retention and revenue growth, execute channel strategies, and lead a team of Sales Coordinators.

You bring a strong retail sales background, analytical mindset, and cross-functional fluency to collaborate with Finance, Supply Chain, Product Development, and Marketing. This remote role offers growth opportunities and a dynamic, fast-paced environment.

Qualifications

• 3–5+ years managing retail accounts in CPG, beauty, or consumer products.
• Analytical mindset with experience using syndicated data tools (IRI, Nielsen, SPINS).
• Proven ability to build and maintain partnerships with retail buyers and distributors.
• Cross-functional fluency with Finance, Supply Chain, Product Development, and Marketing teams.
• Experience coaching or mentoring junior team members.

Responsibilities

• Build and maintain strong relationships with key retail customers, distributors, and stakeholders by serving as the primary point of contact.
• Manage regular communication cadences with all key retail partners and drive account retention and satisfaction across the portfolio.
• Represent the brand with professionalism and strategic intent in every retailer interaction.
• Analyze sales data, market trends, and competitive activity to inform and execute account strategy aligned with the Director of Mass.
• Lead line review meetings and secure new item distribution across your channel.
• Identify and act on whitespace and expansion opportunities within existing and target accounts.
• Plan, execute, and reconcile trade spend in partnership with Finance, focusing on ROI, efficiency, and profitability.
• Evaluate promotional performance and eliminate underperforming activity.
• Maintain a forward-looking promotional calendar aligned to retailer windows.
• Lead the sell-in and in-market execution of new product launches, ensuring distribution commitments are secured ahead of go-live.
• Coordinate cross-functionally on inventory readiness, compliance, and retailer portal requirements.
• Monitor and report on post-launch performance across all accounts.
• Identify and pursue brand block improvements and incremental display opportunities with retail partners.
• Align display and reset activity to retailer calendars and seasonal windows.
• Ensure all in-store programs meet profitability standards.
• Define roles, responsibilities, and priorities for Sales Coordinators and lead them with clear expectations and accountability.
• Coach and develop team members through regular feedback, check-ins, and performance conversations.
• Identify gaps and build team capacity to meet evolving channel needs.
• Maintain forecast alignment with the Inventory team and flag risks proactively.
• Drive resolution of chargebacks and compliance issues in collaboration with internal teams.
• Act as the primary liaison between retail partners and internal stakeholders to ensure timely and effective resolution.

Skills

Retail account management

Sales analytics

Cross-functional collaboration

Trade spend knowledge

Forecasting

Tools

IRI data tools

Nielsen

SPINS

Job description

KITSCH is seeking a relationship-driven Account Manager to own a portfolio of retail accounts end-to-end across global partners. You will drive retention and revenue growth, execute channel strategies, and lead a team of Sales Coordinators.

You bring a strong retail sales background, analytical mindset, and cross-functional fluency to collaborate with Finance, Supply Chain, Product Development, and Marketing. This remote role offers growth opportunities and a dynamic, fast-paced environment.