Remote SMB Customer Success Manager (Mexico)

Riverside; Mexico; On-site; PHP 1,062,000 - 1,912,000; Full time

Job summary

Riverside is seeking a Customer Success professional to manage a portfolio of SMB customers from a remote Mexico-based role. You will drive adoption, enable success at scale, and guide renewals and expansions while collaborating with Product and Marketing to shape the roadmap.

The role emphasizes building trusted advisor relationships, achieving KPIs, and delivering exceptional customer experiences in a fast-paced startup environment.

Qualifications

• 1+ year in customer success/support in SaaS
• Experience handling high-velocity accounts
• Ability to work remotely in a startup
• Tech-savviness to learn Riverside product
• Strong KPI focus and goal orientation
• Excellent written and verbal English communication
• Strong problem-solving and prioritization skills

Responsibilities

• Manage a portfolio of SMB customers and act as strategic advisor
• Drive product adoption and ensure long-term retention and growth
• Lead regular business reviews and renewal conversations
• Collaborate with Product and Marketing to influence roadmap
• Build relationships and provide proactive guidance to customers

Skills

Customer success

SaaS

Account management

English comms

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

CRM (HubSpot or similar)

Job description

Riverside is seeking a Customer Success professional to manage a portfolio of SMB customers from a remote Mexico-based role. You will drive adoption, enable success at scale, and guide renewals and expansions while collaborating with Product and Marketing to shape the roadmap.

The role emphasizes building trusted advisor relationships, achieving KPIs, and delivering exceptional customer experiences in a fast-paced startup environment.