Remote ABA Intake Specialist: Guiding Families to Care

Real Hires LLC; Philippines; On-site; MXN 402,000 - 536,000; Full time

Job summary

Real Hires LLC seeks a compassionate and organized ABA Intake Specialist to guide families through the intake process and help them take the first step toward care.

You’ll connect with families, gather information, explain next steps, and collaborate with internal teams to ensure a smooth transition from intake to ABA services with empathy and clear communication.

If you enjoy helping families and staying organized, this role offers meaningful impact and remote work flexibility.

Qualifications

• Previous healthcare intake experience is required.
• Excellent written and spoken English communication skills.
• Strong customer service and interpersonal skills, with a caring and empathetic approach.
• Comfort handling a high volume of inbound and outbound calls.
• Excellent organizational skills and attention to detail.
• Ability to explain processes clearly and communicate professionally with families.
• Ability to handle sensitive information and challenging situations with care.
• Experience in ABA or working with families seeking behavioral health services is a plus.

Responsibilities

• Connect with families through inbound and outbound calls to understand their needs and guide them through the intake process.
• Gather and verify important information to complete intake requirements accurately.
• Explain the intake process, answer questions, and help families understand their next steps.
• Build positive and supportive relationships with families from the very first interaction.
• Follow up with families to collect missing information and keep the intake process moving.
• Maintain accurate and organized intake records, notes, and documentation.
• Coordinate with internal teams to ensure a smooth transition from intake to ABA services.
• Handle sensitive conversations with patience, professionalism, and care.

Skills

Healthcare intake experience

English communication

Customer service

Organizational skills

Explain processes clearly

Empathetic approach

Job description

Real Hires LLC seeks a compassionate and organized ABA Intake Specialist to guide families through the intake process and help them take the first step toward care.

You’ll connect with families, gather information, explain next steps, and collaborate with internal teams to ensure a smooth transition from intake to ABA services with empathy and clear communication.

If you enjoy helping families and staying organized, this role offers meaningful impact and remote work flexibility.