Intake Coordinator

Thrivemodal; Metro Manila; On-site; PHP 223,000 - 379,000; Full time

Job summary

Thrivemodal is seeking a motivated Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This role handles a high-volume call flow and guides families through the intake journey with a focus on clear communication and compassionate support.

The position emphasizes collaboration with internal teams to ensure a smooth onboarding experience, insurance/documentation collection, and achievement of performance goals in a fast-paced environment.

Qualifications

• 3+ years in sales, outreach, intake, or client-facing roles.
• Fast-paced, phone-driven environment.
• Excellent communication and persuasive skills.
• Driven by results, goals, and bonuses.
• Familiarity with Salesforce or other CRMs preferred.
• Detail-oriented, organized, and strong at follow-through.
• High school diploma required; associate's or bachelor's degree preferred.
• Experience in ABA, healthcare, or behavioral health is a plus.

Responsibilities

• Be the first friendly voice families hear when they reach out for services.
• Manage 75-100+ inbound and outbound calls daily.
• Explain programs clearly and guide families through the intake process.
• Follow up to collect insurance, documentation, and consents.
• Track progress in Salesforce and other systems.
• Meet and exceed performance goals for responsiveness, conversion, and completion.
• Collaborate with internal teams to ensure a smooth, welcoming onboarding experience.

Skills

Communication

Persuasion

Phone-based work

Sales experience

CRM familiarity

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Salesforce

Job description

We're seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.

We're seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.

What You'll Do

• Be the first friendly voice families hear when they reach out for services
• Manage 75-100+ inbound and outbound calls daily
• Explain our programs clearly and guide families through the intake process
• Follow up to collect insurance, documentation, and consents
• Track progress in Salesforce and other systems
• Meet and exceed performance goals for responsiveness, conversion, and completion
• Collaborate with internal teams to ensure a smooth, welcoming onboarding experience

Qualifications:

• 3+ year of experience in sales, outreach, intake, or client-facing roles
• Comfortable in a fast-paced, phone-driven environment
• Excellent communication and persuasive skills
• Driven by results, goals, and bonus opportunities
• Familiarity with Salesforce or other CRMs preferred
• Detail-oriented, organized, and strong at follow-through
• High school diploma required; associate's or bachelor's degree preferred
• Experience in ABA, healthcare, or behavioral health is a plus