ABA Intake Specialist

Real Hires LLC; Philippines; On-site; MXN 402,000 - 536,000; Full time

Job summary

Real Hires LLC seeks a compassionate and organized ABA Intake Specialist to guide families through the intake process and help them take the first step toward care.

You’ll connect with families, gather information, explain next steps, and collaborate with internal teams to ensure a smooth transition from intake to ABA services with empathy and clear communication.

If you enjoy helping families and staying organized, this role offers meaningful impact and remote work flexibility.

Qualifications

• Previous healthcare intake experience is required.
• Excellent written and spoken English communication skills.
• Strong customer service and interpersonal skills, with a caring and empathetic approach.
• Comfort handling a high volume of inbound and outbound calls.
• Excellent organizational skills and attention to detail.
• Ability to explain processes clearly and communicate professionally with families.
• Ability to handle sensitive information and challenging situations with care.
• Experience in ABA or working with families seeking behavioral health services is a plus.

Responsibilities

• Connect with families through inbound and outbound calls to understand their needs and guide them through the intake process.
• Gather and verify important information to complete intake requirements accurately.
• Explain the intake process, answer questions, and help families understand their next steps.
• Build positive and supportive relationships with families from the very first interaction.
• Follow up with families to collect missing information and keep the intake process moving.
• Maintain accurate and organized intake records, notes, and documentation.
• Coordinate with internal teams to ensure a smooth transition from intake to ABA services.
• Handle sensitive conversations with patience, professionalism, and care.

Skills

Healthcare intake experience

English communication

Customer service

Organizational skills

Explain processes clearly

Empathetic approach

Job description

Be the First Person Families Trust on Their ABA Care Journey.

Finding the right ABA services for a loved one can feel overwhelming for families. They need someone who listens, answers their questions, and helps them understand what comes next.

We’re looking for a compassionate and organized ABA Intake Specialist to guide families through the intake process and help them take the first step toward care.

You’ll connect with families, gather important information, explain next steps, and work with internal teams to make the transition into ABA services as smooth as possible.

If you enjoy helping people, building trust, and making a difference through every conversation, this could be the opportunity for you.

Previous healthcare intake experience is required. ABA experience is a plus.

What You’ll Do

• Connect with families through inbound and outbound calls to understand their needs and guide them through the intake process.
• Gather and verify important information to complete intake requirements accurately.
• Explain the intake process, answer questions, and help families understand their next steps.
• Build positive and supportive relationships with families from the very first interaction.
• Follow up with families to collect missing information and keep the intake process moving.
• Maintain accurate and organized intake records, notes, and documentation.
• Coordinate with internal teams to ensure a smooth transition from intake to ABA services.
• Handle sensitive conversations with patience, professionalism, and care.

What You’ll Bring

• Previous healthcare intake experience is required.
• Excellent written and spoken English communication skills.
• Strong customer service and interpersonal skills, with a caring and empathetic approach.
• Comfort handling a high volume of inbound and outbound calls.
• Excellent organizational skills and attention to detail.
• Ability to explain processes clearly and communicate professionally with families.
• Ability to handle sensitive information and challenging situations with care.
• Experience in ABA or working with families seeking behavioral health services is a plus.

Why You’ll Love This Role

• Work remotely while making a meaningful difference in families' lives.
• Help families take an important first step toward the care and support they need.
• Build strong relationships through compassionate and supportive communication.
• Develop your experience in healthcare intake and patient support.
• Join a team that values teamwork, communication, and quality care.

Ready to Make a Difference?

If you're a compassionate communicator who enjoys helping families, staying organized, and making every interaction count, we'd love to hear from you.

Be the first reassuring voice families hear. Help them take the next step toward ABA care.