Relationship Manager (Pooling)

Skyrocket; Philippines; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Skyrocket is seeking a proactive Relationship Building & Account Management professional in the Philippines. You will nurture long-term client partnerships, act as the primary contact, and align services with client goals to drive results.

Experience in digital advertising or tech favored. In this role you will manage renewals, present insights, collaborate with internal teams, and support marketing campaigns with client feedback.

Qualifications

• Outstanding interpersonal and relationship-building skills.
• Analytical mindset with data-driven decisions.
• Excellent verbal and written communication, with client presentation experience.
• Familiarity with digital marketing, advertising, or technology industries is a plus.
• Proficiency with Google Drive, ClickUp, and Google Sheets for reporting and analysis.

Responsibilities

• Develop and nurture long-term client relationships and act as the primary contact.
• Monitor account performance and deliver regular reports and insights.
• Identify upsell and cross-sell opportunities and present tailored proposals.
• Provide strategic consulting based on industry trends to grow client accounts.
• Collaborate with sales, product, and marketing teams to meet client goals.
• Lead client meetings and pitches with clear, compelling communication.

Skills

Interpersonal skills

Communication skills

Analytical mindset

Data-driven decisions

Tools

Google Drive

ClickUp

Google Sheets

Job description

Relationship Building & Account Management

• Develop and nurture long-term, strategic relationships with both new and existing clients.
• Act as the primary point of contact, ensuring smooth communication between clients and internal teams.
• Use a consultative approach to identify clients’ business goals and provide value-added services that drive results.
• Proactively engage clients through regular communication to address their needs before they arise.
• Leverage strong relationships to generate client referrals and uncover new business opportunities.
• Oversee contract renewals and negotiations, ensuring high client satisfaction and retention.
• Facilitate regular client feedback sessions to measure satisfaction and improve service quality.
• Provide strategic insights for marketing campaigns based on your close interactions with clients.
• Foster client relationships through personal engagement, including face-to-face meetings, events, and informal get-togethers.

Client Management

• Develop strategic plans to manage, grow, and optimize client accounts.
• Monitor account performance, delivering regular reports and insights to clients.
• Quickly resolve client issues or concerns to maintain high satisfaction and loyalty.
• Ensure clients fully understand and benefit from our full range of services and offerings.

Upselling & Cross-Selling

• Identify and seize opportunities for upselling and cross-selling, tailoring solutions to meet client objectives.
• Present compelling, customized proposals that align with client needs and showcase additional value.
• Monitor sales performance and analyze client data to uncover trends and new opportunities.
• Partner with the sales team to align strategies and drive revenue growth.
• Stay up-to-date on the agency's services to confidently communicate value to clients.

Consulting

• Take a strategic, consultative approach to helping clients achieve their business goals.
• Conduct thorough assessments to identify client challenges and provide tailored recommendations.
• Offer expert advice based on industry trends and best practices to elevate client growth.
• Serve as a trusted advisor, asking probing questions to challenge clients’ perspectives and drive business improvement.
• Deliver impactful presentations and proposals that demonstrate our expertise and solutions.
• Stay ahead of industry trends through continuous learning and professional development.

Project Management

• Collaborate with project managers to ensure resources and teams are aligned with client goals and deadlines.
• Maintain clear and consistent communication between clients and internal stakeholders to meet project expectations.
• Proactively address any delays, ensuring projects are completed on time.
• Utilize project management tools like ClickUp and Instagantt to manage tasks and provide clients with transparency.
• Work closely with internal teams to identify areas for process improvement and operational efficiency.
• Collaborate with internal teams to identify opportunities for process improvement and efficiency.

Pitches and Presentations

• Lead and organize client meetings and pitches, effectively communicating ideas and strategies.
• Participate in brainstorming and creative ideation for pitches, client projects, and strategic initiatives.

Industry Knowledge

• Stay current on market developments and trends within advertising, digital, creative, technology, and marketing.
• Continuously update your knowledge to ensure clients receive cutting-edge advice and solutions.

Requirements:

• Outstanding interpersonal and relationship-building skills.
• Analytical mindset with a focus on data-driven decisions.
• Excellent verbal and written communication skills, with experience presenting to clients.
• Familiarity with digital marketing, advertising, creative, or technology industries is a plus.
• Proficiency with digital collaboration tools like Google Drive and ClickUp, and Google Sheets for reporting and analysis.
• Strong organizational and multitasking abilities.
• Entrepreneurial spirit with a proactive approach to problem-solving.
• Ability to work independently in a remote work setting.